在巴基斯坦旁遮普省，設有健身房的飯店

Having read that the Pearl Continental was a 5 Star hotel, made me look forward to staying there. Upon arrival, the staff at the reception desk were very courteous and professional. Check-in was slow due to some alleged computer issue. The rooms were nothing special and looked very tired and in need of renovation. Especially the bathroom, which was on par with a 1 Star establishment. Breakfast was acceptable and service reasonable. Definitely not to 5 Star standards. Again the reception desk staff professional and courteous upon checking out. The icing on the cake for me was when we checked out, I asked where would be the best place to get a taxi. They said they have a desk near the entrance and the staff there can arrange transport for us. So we approached the desk and told them where we wished to go. After tapping on a calculator for 5 minutes the chap told us the fare would be 10,000 Rupees. 10,000 I exclaimed! This was more than double for what the journey should be. I was expecting it to be slightly more as it was being arranged by the staff of a so called “5 Star” hotel. I shared my thoughts on the fare but the chap was not interested. I reluctantly accepted the fare, paid the 10,000 rupees in cash, whilst trying to convince myself that it’ll save me walking a few hundred meters down the road and haggling with the taxi walas in the midday heat. So we were escorted to the vehicle by the chap from the desk. The vehicle wasn’t anything special, just a standard saloon, which had seen better days. The chap from the desk, gesture for me to follow him back to the desk, whilst he asked my wife to make herself comfortable in the car, and the driver began putting our cases in the boot. I followed him back towards the hotel entrance and asked what was going on? He casually replied that he had miscalculated the mileage and would require more money. To which I laughed and replied that the cost was already more than double. How could he be asking for more! I shouted to the driver to take the cases out of the vehicle and asked my wife to not get too comfortable. I then told the chap at the desk that I have never been dealt with in such an unprofessional insulting manner. I voiced that these type of extortion tactics are very unbecoming of a so called “5 Star” hotel. I demanded my 10,000 Rupees, which he grudgingly gave to me. Suffice to stay, I will never be staying at the Pearl Continental in Rawalpindi ever again. It’s most definitely NOT a 5 Star hotel in any shape, way or form. With staff like the guy who tried to rip me off, not once but twice, in broad daylight, just highlights the festering desperation, greed and total disregard of any form of respect or decency that exists here. Absolutely no shame. Anyway we walked 6 feet outside the hotel and got a taxi for 4,000 Rupees for the same journey. Be careful, everything isn’t what it seems. Watch out for these smiling passions and daylight highwaymen.

酒店本身很好,但前台的服務很糟糕。由於我的房間不斷有奇怪的噪音,我要求換房間。但由於當天訂滿了,前台工作人員無法改變。由於預訂滿,這是很好的不改變,但他們沒有做任何反應來阻止噪音。我邀請接待人員(A先生)兩次,讓A先生聽到我聽到的噪音,A先生說也許不同樓層的客房清潔工作仍在工作(晚上1點!),我會檢查等,但即使1個小時後,我仍然有奇怪的噪音。顯然,A先生沒有做任何事情來阻止噪音,我再次邀請接待其他工作人員(B先生,A先生的高級職員)到我的房間,但B先生沒有聽到A先生的任何消息,B先生也不知道A先生爲噪音做了什麼,即使B先生是高級職位。B先生答應問A先生A先生爲噪音做了什麼,並給我反饋。但是B先生沒有給我任何反饋。第二天早上8點我要求換房間,但由於接待人員(C先生)似乎生病了,C先生說C先生要求其他工作人員換房間。但什麼也沒發生。所以大約上午11點,我又去接待處要求換房間。但後來其他工作人員(D先生)說,由於退房時間是中午12點,仍然沒有空房間,但這意味着即使我要求在8點換房間,直到晚上11點我再次去接待處,他們沒有通知我任何東西。他們應該已經通知提前等到中午等,非常失望這麼差的服務。他們對通知問題根本沒有反應,第二天他們沒有通知我任何關於更衣室的事情,直到我一再要求。接待處非常差和不專業的工作人員。

飯店地理位置優越，靠近拉合爾機場，交通便利，在到達大廳前經過多次安檢，整體感覺非常安全。飯店工作人員熱情地迎接了我，並接我前往飯店。飯店餐廳的自助早餐和晚餐都非常棒，提供各式各樣的美味佳餚。包括前台和餐廳在內的所有工作人員都非常尊重客人，樂於助人。我特別要提一下穆罕默德·阿爾斯蘭，他以細心周到的服務，為每位客人提供無微不至的關懷，令人印象深刻。 然而，酒店也有一些地方需要改進。首先，祈禱大廳的位置有些尷尬，而且不乾淨。我看到一家人很難找到合適的祈禱地點，而工作人員甚至不知道朝拜方向。他們最後在行政客房祈禱，這很不理想。其次，咖啡廳和餐廳沒有杏仁奶或豆奶等飲品可供選擇，而這些飲品對過敏的客人來說非常重要。一些客房內的便利設施，例如牙具，在入住時遺失，房間整理後的第二天才出現。泳池的梯子感覺很脆弱，深度也不夠，這可能有安全隱患。此外，房間裡的熨斗很髒、壞了，而且還漏水，使用起來很不方便。 總的來說，我的住宿體驗很愉快，但希望這些問題能得到解決，以進一步提升賓客體驗。

價格偏高，與服務環境等完全不匹配，但是巴基斯坦也就這條件了，好在是比較安全。room service打了很多次電話，都無法快速響應。網絡服務也是很爛很爛，經常不能上網。中間出現了一些小問題，攜程客户還是很負責任的幫忙解決掉了。

整體體驗不錯,從90s.小時候就一直去這家酒店 好:優質的服務。驚人的自助早餐,有當地和大陸的選擇。令人驚歎的景色。30年來的一致性。 不好的:設施非常陳舊,需要大升級。我4歲玩的和我在他這個年紀玩的一樣的鞦韆。非常適合懷舊和再造舊照片。不過,顯示東西多麼過時。其實有些只是壞了。幾年前免費提供給客人的乒乓球和壁球房關閉,換成了一些功能不全的4D娛樂。度假型酒店娛樂用不多。房間電視不是智能電視。

當我到達時(中午2點左右),房間仍在打掃中,所以我被要求稍等片刻。但是,在等待時,他甚至還提供新鮮果汁和食物。我被引導到的房間是一個非常好的房間。乾淨舒適。中午12:00辦理入住手續,中午12:00退房手續,所以我認爲清潔將不可避免地成爲走鋼絲的工具。我認爲它很好地涵蓋了熱情好客。早上有一場馬拉松比賽,所以我想在馬拉松後洗個澡,當我早上去馬拉松時,我說“我不是退房”,所以我保持了房間。給了我。中午12點退房真的很有幫助!

這家酒店位置優越,步行到附近的商場只有10-minute。樓下也有幾家小吃店,晚上點美食熊貓很方便快捷。 這裏的工作人員非常有禮貌,樂於助人。在我通過Trip.com預訂後,他們主動聯繫我WhatsApp詢問我的抵達時間和任何特殊需求。他們甚至給我寄了一張地圖和精確的位置,非常周到和熱情。 房間方面,雖然沒有專用熱水系統,但由於巴基斯坦天氣炎熱,水溫自然是溫的,感覺就像暖暖的淋浴,很舒服。 每當我有問題時,我都可以在WhatsApp上向他們發送消息,他們幾乎隨時響應。我在這裏度過了愉快的時光,一定會再次選擇這家酒店進行下次訪問。

Good experience, will definitely try again. Great to talk to the swimming pool guy.

在Hotel Dream Palace Sialkot住了一晚,真的印象深刻,體驗遠遠超出了我的預期。房間舒適,乾淨,設施齊全,包括手和浴巾,梳子,肥皂,洗髮水和免費酒店拖鞋。 工作人員非常友好,禮貌,隨時可以隨時提供幫助。特別要提到前台和禮賓團隊 - 他們非常熱情,樂於助人,在我入住期間非常專業。 總體來說,非常愉快的一次體驗,物超所值。我一定會向任何來錫亞爾科特旅遊的人推薦酒店夢幻宮,會很高興再次入住這裏。強烈推薦!⭐⭐⭐⭐⭐

很棒的體驗和可愛的員工。 我玩得很開心,下次還會再來的。 對trip.com和瑟琳娜酒店非常滿意。特別爲我的特別場合。