蘇黎世新宮私人飯店-傲途格精選的評論

住宿方回覆: 尊敬的客人， 感謝您分享您在蘇黎世新城堡私人酒店的體驗的正面回饋。 您的滿意是我們的首要任務，這就是為什麼我們感謝您花時間與我們分享您的體驗。 我們堅信團隊的潛力，正是透過您的回饋，我們才有更多動力做得更好。 再次感謝您與我們在一起，希望很快能再次見到您。 問候， 新宮團隊

住宿方回覆: 尊敬的客人，我們很遺憾得知您在我們這裡的住宿沒有達到您的期望。來看，我們確實注意到某些事項沒有完全滿足您的需求，我們當然願意了解您認為我們到底需要改進的地方。如果您想討論更多細節，我將非常樂意這樣做。同時，祝您一切順利，我們希望很快再次歡迎您光臨我們的酒店。

住宿方回覆: Dear Sir, Thank you for taking the time to share your experience and it was really nice talking to you yesterday via a Video Call. As I mentioned, I’m truly sorry that your stay did not meet your expectations, especially regarding accessibility, which we take very seriously. Please allow me to sincerely apologize for the inconvenience you encountered. I want to assure you again that there was absolutely no intention to hide the lift or make it difficult to access. The curtain was intended purely for aesthetic purposes and not to obscure or diminish the importance of the lift. I understand how this could have been perceived differently, and I regret that it gave the wrong impression. We recognize that the lift may not be ideal for all types of mobility devices, and we are actively reviewing how we can improve the clarity of the information we provide to guests before arrival. I also regret that your interactions with our team did not reflect the professionalism and helpfulness we strive for. This is being addressed internally to ensure better service in the future. While we have already offered compensation as a gesture of goodwill, I understand it may not have fully reflected the inconvenience you experienced. Please know that your feedback is being taken seriously, and we are committed to making meaningful improvements. Thank you again for your honest review. If there’s anything further I can do to assist or if you’d like to discuss this directly, I would be more than happy to speak with you. Best regards, Neues Schloss Privat Hotel Zürich, Autograph Collection Team

住宿方回覆: "Dear adamm581", thank you so much for your fantastic 5-star review! We’re thrilled to hear that you enjoyed your stay in one of our suites and appreciated the central location, spacious room, exceptional service, and breakfast offering. Your kind words about our team truly mean a lot to us. It would be a pleasure to welcome you back on your next visit to Zurich — we’re already looking forward to it! Kind regards,

住宿方回覆: Dear "T1407IUandreal" Thank you so much for your kind words and glowing 5/5 review — especially coming from a fellow hotelier, it means the world to us! We’re thrilled to hear you enjoyed our central yet peaceful location, the breakfast selection, and our culinary offerings throughout the day. Most of all, your praise for our team as thoughtful and detail-oriented hosts truly made our day. We would love to welcome you back soon to your little oasis in Zurich! Kind regards

住宿方回覆: Dear Alexander K, Thank you for taking the time to share your feedback regarding your recent experience. First and foremost, please accept my sincerest apologies for the distress and inconvenience caused during what should have been a joyous and seamless Christmas holiday for you and your family. I deeply regret the last-minute cancellation of your reservation, which is certainly not the standard of service we aim to provide. While we made every effort to arrange alternate accommodations at short notice, I completely understand that the relocation to a less suitable area and the resulting adjustments to your plans were not aligned with your expectations, especially during such an important time for you and your wife. I recognize how frustrating and disappointing this must have been, and I truly regret the negative impression this experience has left. Should you consider giving Marriott another chance in the future, please feel free to contact me directly. I would personally oversee your stay to ensure it is nothing short of exceptional and arrange a complimentary upgrade, subject to availability, to help rebuild your trust in our brand. Once again, I sincerely apologize and hope we can welcome you back in the future to provide the high level of service you deserve. Kind regards,

住宿方回覆: Thank you for your wonderful review and for sharing your experience with us! We’re delighted to hear that you enjoyed our well-appointed hotel, great staff, and Mediterranean restaurant. It’s also great to know that you found the gym well-equipped and our pricing fair. We truly appreciate your recommendation and your tip about the higher floors. Should your travels bring you back to Zurich, we would love to welcome you again and ensure another warm and memorable stay. Kind regards, Maximilian Jäger Front Office Manager Neues Schloss Privat Hotel

住宿方回覆: 尊敬的 RunnerMike1977， 感謝您分享您最近在 Neues Schloss Privat Hotel 的住宿的如此詳細和深思熟慮的評論。我們衷心感謝您的回饋以及您花時間強調您訪問的正面方面以及我們可以改進的領域。 我們很高興聽到您喜歡我們的中心位置、高級客房的寬敞和優雅以及我們團隊（尤其是 Lucia 和 Maximilian）提供的周到服務。我們非常感謝您對他們的努力和客房服務品質的好評，並且一定會與我們的團隊分享。 我們也非常重視您對房間牆壁狀況以及住宿期間暫時無法提供熱食的建設性意見。對於這些缺點，請接受我們最誠摯的歉意。確保我們的客人擁有完美的體驗是我們的首要任務，您的回饋對於幫助我們改進和改進非常寶貴。您提到的問題我們正在積極解決，以免影響您以後的入住。 關於定價，我們了解您的觀點，並始終努力提供與其價值相符的產品和體驗。雖然蘇黎世的中心位置和獨特的服務會影響定價，但我們不斷評估如何增強我們提供的體驗。 再次感謝您的誠實回饋以及考慮我們未來的入住。我們希望歡迎您回來，並在您下次訪問蘇黎世時為您提供更難忘的體驗。 親切的問候， Sebastian Kramer - 酒店經理

住宿方回覆: Dear katemQ8425IG, Thank you for sharing your feedback regarding your recent experience. I deeply regret to hear about the impression you received during your interaction with our front desk. It is our goal to provide warm and attentive service at all times, and I am sorry if we fell short in addressing your inquiry with the care you expected and deserve. While some of our services may vary, it is clear that we missed an opportunity to provide clear and accommodating communication in this instance. Please be assured that I will address this matter with our team to ensure every guest feels valued and well-assisted moving forward. We greatly appreciate your loyalty and hope for the chance to restore your trust in us during a future stay. Please do not hesitate to reach out directly if you choose to return—we would be delighted to personally assist you. Kind regards,