蘇黎世H+飯店的評論

住宿方回覆: Dear Santia, Thank you for taking the time to describe your stay with us in detail.We are sincerely sorry to hear that your experience at the H+ Hotel Zurich was so disappointing and that your impression of our hotel was so negative. Naturally, the experience you described does not meet our standards of cleanliness, service, and hospitality.We take your comments regarding the room cleaning, the condition of the room, and the response of our team very seriously. We apologize for the impression you gained and assure you that we will review your feedback internally in detail. In particular, the accusation of a lack of helpfulness and unfriendliness is something we will not accept under any circumstances and will specifically challenge.Please understand that we often have limited options regarding communication and goodwill decisions via external platforms (such as Ctrip in your case) – nevertheless, we would have liked to have been able to resolve your concerns more constructively in direct communication.We deeply regret that we were unable to meet your expectations and would be delighted if you would give us the opportunity to convince you of our true standards at a later date.Sincerely,Sergej Rosenberg – Online Reputation ManagerYour H-Hotels Team

住宿方回覆: Dear Martín Félix De Miguel Lillo, Thank you for taking the time to share your experience with us. We are delighted that you were overall satisfied with your stay and found our hotel to be a convenient location.We are sorry to hear that the breakfast buffet did not meet your expectations. We always strive to offer our guests a high-quality selection and welcome your feedback.We are pleased that you enjoyed the hotel's location and public transport connections, and that you found the room spacious and comfortable. We hope to welcome you back on your next stay.Best regards, The H-Hotels TeamSergej Rosenberg - Online Reputation Manager

住宿方回覆: Dear Guest,Thank you for your review and constructive feedback. We are pleased that you were satisfied with the hotel's location and restrooms, and that you appreciated the proximity to the bus station and the easy access to the main train station.We are sorry that you were not entirely satisfied with the service at the reception. We attach great importance to providing our guests with friendly and efficient service. We will forward your feedback internally to further train our team in these areas.We hope to welcome you again on a future stay and thank you for your valuable feedback.Best regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

住宿方回覆: Dear A‍maka, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our H+ Hotel in Zurich and that the easy check-in, the cleanliness of the rooms, and our delicious breakfast met your expectations.We look forward to welcoming you back on your next stay!Best regards, Your H-Hotels Team, Chiara Morano – Online Reputation Manager

住宿方回覆: Dear Guest,Thank you for your review! We are pleased to hear that you enjoyed the peace and quiet and the room. However, we regret that you had an issue with the odor in the restroom. This is obviously not the standard we strive for, and we will look into it immediately.We hope to welcome you back on your next stay in the region!Best regards, Sergej RosenbergOnline Reputation ManagerYour H-Hotels Team

住宿方回覆: Dear Guest,Thank you very much for your positive feedback!We are delighted that you particularly appreciated our location, cleanliness, and modern amenities. The proximity to shopping and public transportation is indeed a great advantage – we're glad you were able to take advantage of it.We hope to welcome you back soon!Best regards,The H-Hotels TeamSergej Rosenberg – Online Reputation Manager

住宿方回覆: Dear Tiantaishanlaolunsi,We are grateful for your kind rating which confirms the overall positive impressions of your recent stay with us. It was our pleasure to have satisfied your expectations in most ways and we hope to welcome you back again soon for an even more enjoyable time.Best wishes, Your H-Hotels Team,Christina Dinklage – Online Reputation Manager

住宿方回覆: 親愛的客人， 非常感謝您選擇我們的酒店作為您的旅行，並與我們和我們未來的客人分享您的印象。客人的回饋對於我們改善服務非常有幫助。但抵達後可獲贈免費水。我們希望很快就能歡迎您回來。來自蘇黎世的問候。親切的問候， 您的 H-Hotels 團隊 Sergej Rosenberg - 線上聲譽經理

住宿方回覆: Dear Guest,Thank you for your review! We're glad to hear that you were pleased with our service, especially that our team was able to assist you with warming up your food. We strive to make our guests' stays as comfortable as possible. We also appreciate your feedback about the location and the hotel’s condition. We hope to welcome you back soon!Best regards,Your H-Hotels Team,Anika Müller - Online Reputation Manager

住宿方回覆: Dear Guest,Thank you for your positive review! We are pleased that you were satisfied with the location, amenities, and cleanliness of our hotel. We also appreciate your praise of the breakfast and coffee quality.We would be delighted to welcome you back soon!Best regards, Sergej RosenbergOnline Reputation ManagerYour H-Hotels Team