Sem dúvida superou todas as nossas expectativas. A estadia foi excepcional. Ficamos impressionados com a qualidade da prestação de serviço de todos no hotel. Mas merece destaque especial o trabalho de Feifei. Ela foi extremamente gentil, prestativa e cuidadosa conosco. Nos deu orientação para todos os tours, roteiro dentro dos parques, dicas de melhor aproveitamento da nossa viagem. Comprou nossos tickets, chamou táxi, fez de tudo com muito carinho. A estrutura do hotel é impressionante. O quarto nos traz o aconchego de casa. Além de todos os pontos já mencionados, vale destacar a cereja do bolo de sermos recebidos todos os dias após os passeios com um delicioso lanche recebido diretamente no quarto. Temos muito a agradecer, pois a nossa viagem se tornou ainda mais inesquecível com essa experiência.
We would give this 1000 stars if we could! The rooms were gorgeous and luxurious, the view was spectacular, and the staff were absolutely incredible. Tan Jin in particular went above and beyond anything one could expect from a hotel. She arranged transport from the train station to the hotel and back, she upgraded our room for free when she heard we were on our honeymoon, she constantly offered water and rice wine, she booked our trips to the Grand Canyon, the Zhang jia Jie dance show, the Zhang Jia Jie National Park, Tianmen mountain and more, AND THEN she would sit down with us and personally design a walking route through all these tourist attractions that was specific to our tastes. She helped us find secret back paths to help us avoid crowds and catch specific events that were only happening during the night. No language barrier or special request was too much for her. For example, she let us know we could drop off our luggage at the luggage holding service at the entrance to Tianmen mountain. The staff there wanted us to pick it up at 7:00, meaning we would miss the light show. When Tan Jin heard this, she said, "No way. Let me call them right now, " and five minutes later, we could pick them up at 8:30... and did I mention we were only staying with the hotel for 1 night? She was still assisting us for free TWO DAYS after we checked out. Whoever is in charge of the hotel PLEASE GIVE HER A RAISE!! We will be recommending this hotel to absolutely everyone visiting China. It should be a tourist destination in and of itself.
翻譯
住宿方回覆: Hello dear family! I am very pleased to learn from your review that the hotel has left such a wonderful impression on you. delighted to have your recognition and sincerely looks forward to your visit again. We are waiting for you here!