住宿方回覆: Thank you for sharing your thoughts! We're glad to hear you found the room well-equipped and good value for London. We understand the room size may feel compact, and we appreciate you pointing out the layout with the sink outside the bathroom — this helps future guests know what to expect. We hope to have the chance to welcome you again!
住宿方回覆: Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.We want to be very clear that we do not discriminate against anyone for any reason. Our team is committed to treating all guests equally with respect, fairness, and professionalism at all times.With regard to your booking, we can confirm that the correct room category was assigned based on the reservation details received. If there was any confusion or if the room did not meet your expectations, we sincerely regret that and wish we had been given the opportunity to resolve it during your stay.We also regret that our service did not come across as warm and welcoming, as we always aim to create a positive experience for our guests. Your feedback has been shared with the team to ensure improvements are made.Thank you again for your comments. We wish you all the best in your future travels.
住宿方回覆: Thank you for your feedback! We're glad to hear you were satisfied with the air conditioning and water pressure. We understand that the surrounding area may feel quieter and has fewer dining options nearby. For future stays, our team would be happy to recommend some nearby spots or help with directions to Paddington Station where more choices are available. We appreciate your input and hope to welcome you again!
住宿方回覆: Thank you for your wonderful review! We’re delighted that you were impressed by our hotel’s beauty, elegant interior, and convenient location. It’s great to hear that you found the area safe and enjoyed the proximity to local attractions and dining options. We’re thrilled that you had a perfect stay and appreciate your high recommendation. We hope to welcome you back soon!
Yaozhuaimimi
入住於 2024 年 5 月
家庭出遊
10 則評論
6.7/10
發布於 2024 年 6 月 20 日
有這個預算可以選更好的,酒店位置是挺好的。
本着第一次的好印象,這次帶媽媽旅行沒有猶豫就直接預訂了。結果讓人很失望。
本身房子是老房子翻新改造,噪音問題是個問題。樓上的説話聲會聽見。住3樓,4樓洗澡的時候3樓水管會有聲音。
酒店的衞生也是個問題,換了三個有咖啡機的房間,咖啡機都有不同程度的發黴,反映了也沒有跟進處理。
提前了三個月預訂,但最後卻沒有溝通好房間,因為房間天花板噪音問題溝通的時候,當晚黑人值班經理還對我問出了,what are you going to do if we don’t have twin room? 發生問題解決問題提出解決方案難道不是酒店的責任?最後我提出降級為單人房。但是也沒有阻止我在3天內換了5個房間的事實。
還有關於房間按金的問題,大家要記得跟酒店確認按金退回進度。
PS 第一次入住完後我還寫了小紅書大力推薦的,第二次入住完也寫了小紅書,但是是吐槽。我再也不會住這個酒店了。
住宿方回覆: Thank you for taking the time to share your feedback with us. We deeply regret that your recent stay did not meet the high standards that we strive to provide, especially after your positive first experience.We sincerely apologize for the noise issues and the cleanliness problems you encountered, including the coffee machine situation. This is certainly not the level of service we aim to offer, and we are taking your comments seriously to ensure these issues are addressed and rectified.We also apologize for any inconvenience caused by the communication breakdown regarding your room. Our goal is always to provide solutions that ensure our guests' comfort, and we're sorry to hear that this wasn't the case during your stay. We will be conducting further training with our team to prevent similar situations in the future.Regarding the deposit, we appreciate your advice and will work on improving our process to ensure that refunds are handled more efficiently.We understand your disappointment and appreciate your feedback. While we regret that this experience has led to your decision not to return, we hope you might reconsider in the future, giving us another opportunity to provide you with the stay you originally enjoyed.Thank you once again for your honest review.
住宿方回覆: Thank you so much for your kind review! We’re thrilled to hear that you enjoyed the clean and tidy environment, the unique room design, and our service. It’s also great to know that our location near Paddington station was convenient for your travels. We look forward to welcoming you back in the future! Safe travels!
住宿方回覆: Greetings from Inhabit Queens Gardens,Thank you for taking the time to share your feedback with us! We are thrilled that you enjoyed your visit, and we really appreciate that you chose Inhabit Queen's Gardens.We look forward to welcoming you back soon, and we are thrilled you had an enjoyable stay with us.Warmest Regards,The Inhabit Team
住宿方回覆: Thank you for taking the time to share your feedback and choosing to stay at Inhabit Queen's Gardens.We are delighted to hear that your overall experience was enjoyable and have taken all of your comments into close consideration.Once again thank you for the detailed feedback and we are looking forward to welcoming you back at Inhabit again!
訪客用戶
入住於 2024 年 3 月
好友出遊
1 則評論
9.5/10
極佳
發布於 2024 年 5 月 29 日
First time traveling to London with friends and I booked a room at the Inhabit Queen's Gardens. The location was perfect...about 4 blocks from Paddington Station, which made it very easy to get to. Upon arrival the hotel upgraded my room without me even asking! They put me in a larger room that was super clean...I'm a stickler for things like that. The room had everything I needed. I especially liked their "spa" touches from the robes, to the soaps, to the shampoo & conditioner. Each day when they turned down my bed...they left a diffuser on with the scent called "clean." I loved walking into my room to the fresh scent. The hotel is also vegan. So, no meats at their café. But, I didn't mind at all since the food was healthy, clean and delicious. Note: this is a cashless hotel. So, even if you order a cappuccino you have to give them your charge card. Didn't bother me at all, but others might want to use cash at times. The staff are wonderful. Super friendly and always around to offer you help. Our first night there they pointed us to a wonderful pub literally across the street called the Cleveland Arms. We ended up going there 4 times during our trip! While I did not use their spa services, I would highly recommended this hotel and if I ever return to London, which I hope to do, I will stay here again :)
翻譯
住宿方回覆: Dear Cheryl,Thank you for taking the time to leave such a positive review. The team and I are so happy to hear that you enjoyed your stay with us at Inhabit! We greatly appreciate your detailed feedback and we are pleased to hear that you enjoyed the facilities and amenities we have to offer. As a team, we strive to exceed our guest’s expectations and a review such as yours is so rewarding when the team's efforts are noticed by our guests, I will personally share your compliments to the entire team. Once again, thank you for sharing such kind comments, I do hope we have the pleasure of welcoming you back to London and Inhabit hotel in the near future.Warmest Regards,The Inhabit Team
訪客用戶
寬敞房
入住於 2025 年 5 月
家庭出遊
17 則評論
9.5/10
極佳
發布於 2025 年 7 月 18 日
Quite hard to find the hotel if it is your first time here. Everything is good especially the restaurant downstairs.
住宿方回覆: Thank you ever so much for staying at Inhabit Queen's Gardens. I greatly appreciate the time you took to leave a review, and we are pleased to hear that you enjoyed the facilities and amenities we have to offer. The team care deeply about our guests’ experiences, so it means a lot that you had a memorable stay at our hotel.Once again, thank you for sharing such kind comments, I do hope we have the pleasure of welcoming you back to the hotel very soon.
住宿方回覆: Thank you for your kind words. We dedicate time and effort to ensure our guests feel welcomed and comfortable, so it means a great deal to us that you had a wonderful stay with us. We hope to host you again in the near future! Warmest regards, The Inhabit Team