The location was near to King Fahad causeway, the beach was so clean with clear water, the teens club was great and my kids enjoyed it so much
翻譯
訪客用戶
園景和池景高級特大床房(帶陽台) 禁菸
入住於 2023 年 6 月
家庭出遊
1 則評論
3.2/5
發布於 2023 年 6 月 26 日
المكان جميل لكن الخدمة اقل من المستوى
翻譯
訪客用戶
入住於 2022 年 7 月
夫妻/情侶出遊
1 則評論
5.0/5
超棒
發布於 2022 年 7 月 14 日
ممتاز موقع وخدمة ونظافه واستقبال خصوصًا الأخ بلبل
翻譯
訪客用戶
園景和池景高級特大床房(帶陽台) 禁菸
入住於 2022 年 7 月
家庭出遊
1 則評論
5.0/5
超棒
發布於 2022 年 7 月 25 日
Nice place and quite , quality of service
翻譯
Armen
入住於 2023 年 4 月
家庭出遊
2.0/5
發布於 2023 年 4 月 29 日
We stayed at SOFITEL as a family and we unfortunately experienced several hiccups:
-We had clearly booked a room for 4 people, yet the room did not have enough beds to accommodate us all. We were given a cot, which was barely fit for our 2 year old, and we were CLEARLY told by the hotel staff, that they expect us to accommodate our 5 year old in our bed in a rude manner. With no efforts whatsoever in making a bed available for him.
-We were told we were upgraded, yet the room simply matched our booking.
-The lifeguards by the kids' pool were constantly using their phones and wearing earphones, raising great concerns for our kids' safety.
-We asked for beach towels, which came about an hour late. This made it quite inconvenient for us to make sure our kids were not freezing when they came out of water.
-Inside the room, the light on top of the toilet mirror loosened and fell on my wife's head. We called the reception, they sent a technician to fix it, who also left the toilet in great mess afterwards.
-On a peak, Eid break, the resort had chosen to use very toxic paint to paint and maintain the roads leading to the pools.
-Worst part of all was, upon checkout we discussed all our concerns with the Guest Relations officer on April 27th, whose simple answer was to us: I am not aware of all this, and I will have to investigate.
It is quite sad that the resort's beauty does not match its terrible service, and that we truly did not get value for our money.
翻譯
Ayesha
入住於 2022 年 12 月
夫妻/情侶出遊
1.0/5
發布於 2022 年 12 月 10 日
I was highly disappointed as the quality of the hotel was not what I expect of a Sofitel brand. The reception staff was very lovely but the rest not so much. The room I checked into had a dirty tub (hair, rust stains, dirt rig on tub). The staff took over one hour to arrange for another "upgraded room" to only give me a room that was not ready, with a significantly smaller patio, and a not so equivalent view. This "upgrade" was more like a downgrade. I was placed into my old room and settled on having the maids come clean. To my surprise when they ran the water brown rusted water came out. I was disgusted and needless to say I did not take a bath. This process caused me a 2 hr delay making me significantly late to a concert I was attending in the area. With food service, I had not-so-stellar service. In one order my food was cold, second order requested no mayo (because in Bahrain they put mayo on everything) my BBQ burger came back plain with no BBQ sauce! Next morning I ordered the anti-aging breakfast among other items. Welp I got no anti-aging breakfast but sure did get the bill. At this point, I was over it, and continued with my spa appointment which was superb! After my spa appointment, I wanted to check out as soon as possible and return home. Unfortunately, it took about one hour for them to correct my bill and refund me for the breakfast I did not receive. Also, my room had some visible wear and tear. In summary, keep the spa, but throw the hotel away!
翻譯
FAISAL
入住於 2023 年 6 月
家庭出遊
1.0/5
發布於 2023 年 6 月 21 日
The treatment at the reception was bad arrived at eight evening
The reception man said wate the room not ready
The room sevice workers were
Disgusting
翻譯
Verified traveler
入住於 2023 年 4 月
其他
5.0/5
超棒
發布於 2023 年 4 月 19 日
Kiva ja hieno hotelli. Sijainti on aika kaukana palveluista. Hotelli sopii hyvin lapsille, koska leikkipaikkoja paljon ja lasten hoitajat todella mukavia.
翻譯
Fathy
入住於 2022 年 9 月
商務出差
1.0/5
發布於 2022 年 9 月 3 日
I’m not taken the upgrade for my poking same like informed me & I have access to lounge and after that the reception tell me that bay mistake your poking is not included?
I was so sad Abou that
翻譯
Mohammed
入住於 2022 年 8 月
其他
2.0/5
發布於 2022 年 8 月 31 日
They refused to upgrade me. Also, the hotel is far from everything which gives advantage to the hotel to make everything very expensive. I will never stay there again.
翻譯
manei
入住於 2023 年 3 月
其他
5.0/5
超棒
發布於 2023 年 3 月 10 日
شكر خاص لموظفة الاستقبال اروى لحسن الاستقبال ووكرم الضيافة
翻譯
Verified traveler
入住於 2021 年 5 月
其他
2.0/5
發布於 2021 年 5 月 18 日
The bathtub and bathrobe were amazing. The hotel is well situated and makes you feel like you are truely away from the hustle and bustle of the city. Checkin and checkout were good. There were, however, overwhelming cons that made my trip unenjoyable. The bed was not very comfortable. It was the matress and pillows which don't match the level of quality expected in a 5 star hotel. No bed skirt? The room was dusty upon checkin. Rusted trash bin. The rooms seem to be dated and many fixtures are worn. There was a creature, lizard in my room. Room service was poor. I had to call multiple times requesting service. There was no hair dryer in the room (upon request) i have to call multiple times to get that delivered. Walking around the property there was a dead bug and mask in the corridors. At the buffet, a chef was speaking to colleagues not wearing q mask near food. Food servers were wearing filthy uniforms. At the beach there were no towels and i had to wait 1 hour for a clean towel. It really did not live up to the standard i expected from Sofitel.