峇里島沙努爾奧裡利亞公館-優選的評論

住宿方回覆: Dear Mr. Hao, Om swastiastu from Maison Aurelia Sanur.Thank you for sharing your feedback with the travel community following your recent stay with us. We're truly sorry to learn your stay didn't meet your expectations. We would like to sincerely apologize for the cleanliness and drinking water matters you've mentioned as this is not the standards you can expect in Maison Aurelia. Giving our guests the impression their concern is not promptly addressed in a professional manner is naturally the last thing we wish for. We sincerely apologize for the way our team's reaction may have made you feel. We have already shared your remarks with the relevant teams and we can assure you that we have taken your feedback with great attention. We will investigate further to ensure that all our team members deliver the level of hospitality our guests expect. We value your input and are committed to making the necessary improvements.Once again, we apologize for the inconvenience caused and even though we can't go back on your last impression, we sincerely hope you’ll consider staying with us for a new experience in Sanur. With my kind regards,Pauline MottoulleGeneral Manager

住宿方回覆: Dear Guest,Om Swastiastu, warmest greetings from Maison Aurelia Sanur.Thank you very much for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed the cleanliness and spaciousness of your room, the quality of our breakfast, and the friendly service provided by our staff.Our central location does offer easy access to nearby attractions, and we understand that some areas can be lively in the evening. We hope it added to the vibrant experience of staying in Sanur. We also appreciate your feedback about the facilities and look forward to seeing them enjoyed by more guests on future visits.Your satisfaction is our greatest reward, and we look forward to welcoming you back to Maison Aurelia soon.Kind regards,Pauline MottoulleGeneral Manager

住宿方回覆: 親愛的訪客用戶 Om Swastiastu，來自 Maison Aurelia Sanur 的最熱烈的問候。 我們很高興成為您度假勝地的一部分，並很高興聽到這是一次難忘的經歷。 讀到您的讚揚，特別是對我們位置、早餐以及細心的員工的讚揚，我們感到很溫暖。 您的見解對我們非常寶貴，因為我們不斷努力為所有客人提供卓越的體驗。 我們期待在未來的特殊場合歡迎您回來！ 溫暖的問候， 寶琳·莫托勒 總經理

住宿方回覆: 親愛的L奎妮， Om Swastiastu，來自 Maison Aurelia Sanur 的最熱烈的問候。 感謝您花時間評價您最近在我們飯店的住宿。沒有什麼比知道我們能夠很好地照顧您並給您留下如此難忘的印象更令人滿足的了。 我們期待與團隊分享您的回饋，他們將很高興聽到您的意見。 再次非常感謝您。 我們希望盡快歡迎您回到 Maison Aurelia Sanur。 我最好的問候， 寶琳·莫托勒 總經理

住宿方回覆: Dear Valuable Guest,Om Swastiastu from Maison Aurelia Sanur.Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our place tidy. However, we apologize for the inconvenience you experienced with the quilt and the fitness room equipment. We will address these issues promptly to ensure they do not recur.Regarding the shower head, we appreciate your understanding and will have our maintenance team resolve the dripping issue as soon as possible.Your feedback is invaluable to us, and we hope to have the opportunity to provide you with an even better experience in the future.Kind Regards,Pauline Mottoulle General Manager

住宿方回覆: 親愛的佩吉， Om Swastiastu，來自 Maison Aurelia Sanur 的最熱烈的問候。 非常感謝您抽出寶貴時間來表達您最近入住 Maison Aurelia Sanur 的感受，並與旅遊社區分享。 我們非常高興得知您對我們的清潔度和寬敞的房間印象深刻。 我已與所有員工分享了您的善意話語和美好的讚美。得知我們成功地讓客人滿意總是令人欣慰的。 我和我的整個團隊祝您旅途愉快，並希望在不久的將來歡迎您回到 Maison Aurelia。 親切的問候， 寶琳·莫托勒 總經理

住宿方回覆: Dear Guest,Om Swastiastu. Warmest greetings from Maison Aurelia Sanur.Thank you very much for taking the time to share your feedback with us. We’re truly delighted to know that you found our location convenient during your stay in Magnolia Suite. Being in the heart of Sanur, we hope it made it easier for you to explore the beautiful surroundings and enjoy everything this charming area has to offer.Your kind words mean a lot to us, and we look forward to the opportunity of welcoming you back for another wonderful stay.Warm regards,Pauline MottoulleGeneral Manager

住宿方回覆: 親愛的托蒂王 Om Swastiastu，來自 Maison Aurelia Sanur 的最熱烈的問候。 非常感謝您抽出寶貴時間來表達您最近入住 Maison Aurelia Sanur 的感受，並與旅遊社區分享。 我自己和整個團隊祝您旅途安全，並歡迎您回到 Maison Aurelia。 親切的問候， 寶琳·莫托勒 總經理

住宿方回覆: 親愛的維卡波波， Om Swastiastu，來自 Maison Aurelia Sanur 的最熱烈的問候。 非常感謝您抽出寶貴時間來表達您最近入住 Maison Aurelia Sanur 的感受，並與旅遊社區分享。 很高興得知您在峇裡島度過了一段愉快的時光，並且我們成功地讓您的住宿成為一次難忘的經歷。您的滿意是我們最好的禮物。 我和我的整個團隊祝您旅途愉快，並希望在不久的將來歡迎您回到 Maison Aurelia。 親切的問候， 寶琳·莫托勒 總經理

住宿方回覆: 尊敬的訪客用戶，Om Swastiastu，來自 Maison Aurelia Sanur 的最誠摯的問候。非常感謝您抽出寶貴時間表達您最近在 Maison Aurelia 沙努爾住宿後的感受，並與旅遊社區分享。我和整個團隊祝您旅行安全，並歡迎您回到 Maison Aurelia在不遠的將來。親切的問候， Pauline Mottoulle 總經理

住宿方回覆: 親愛的 TJJerry， Om Swastiastu，來自 Maison Aurelia Sanur 的最熱烈的問候。 感謝您花時間評價您最近在我們飯店的住宿。沒有什麼比知道我們能夠很好地照顧您並給您留下如此難忘的印象更令人滿足的了。 我和我的整個團隊祝您旅途愉快，並希望在不久的將來歡迎您回到 Maison Aurelia。 我最好的問候， 寶琳·莫托勒 總經理

住宿方回覆: Dear 솔,Om Swastiastu. Warmest greetings from Maison Aurelia Sanur.Thank you for taking the time to share such a thoughtful and detailed review of your stay with us. We're truly pleased to hear how much you appreciated the spaciousness and comfort of your room — from the king-size bed and cozy sofa to the relaxing terrace under the Sanur sunshine. It warms our hearts to know that you felt at ease and well-rested during your time here.We also truly appreciate your kind words about our location and team, especially the warm interaction you had with our front desk. Your compliments will surely be shared with the entire team, including the gentleman at reception, whose kindness left a memorable impression.At the same time, thank you for pointing out the condition of the rug under the sofa. Your honest feedback helps us improve, and we’ve shared this with our housekeeping team for immediate attention to ensure every corner of our suites receives the same care.It was a joy to have you with us, and we hope your journey ahead is as sunny and smooth as your stay in Sanur. We look forward to welcoming you again soon.Warm regards,Pauline MottoulleGeneral Manager

住宿方回覆: Dear Valued Guest,Om Swastiastu. Warmest greetings from Maison Aurelia Sanur.Thank you so much for your kind and uplifting words. We are truly delighted to know that you found our facilities clean and beautiful, and even more so that our team’s friendliness made your stay memorable. Knowing that you would choose to return and stay even longer with us is the greatest compliment we could receive.It would be our sincere pleasure to welcome you back whenever your travels bring you again to Sanur, and we hope to create even more wonderful memories for you on your next visit.With warm regards,Pauline MottoulleGeneral Manager

住宿方回覆: Dear Valued Guest,Om swastiastu from Maison Aurelia Sanur.What an honour to get such wonderful review. Thank you so much, we are delighted to hear that you found our hotel beautiful and our staff exceptionally kind and caring. It is heartening to know that our restaurant's diverse menu enhanced your experience, and that you chose to return to us for your final nights in Bali.Your kind words inspire us to continue delivering memorable and heartfelt service. We look forward to welcoming you back on your next visit. Meanwhile, stay well and take care.Warm regards,Pauline MottoulleGeneral Manager