利維佳之家旅館的評論

晚上9點到，過了酒店餐廳食物提供時間，但職員得知我們下機後未用晚餐，便照樣地讓餐廳給我們預備晚餐，拯救了我們！

早餐味道還可以，單做的套餐，不是自助餐形式。果汁鮮榨

一切都很好，除了淋浴。熱水很足，直到用完為止。不到10分鐘…

環境裝修非常有特點有風情的一個酒店 但餐廳服務太慢 浪費時間！

We booked the Livega House in Windhoek specifically because of its convenient location near Joe's Beerhouse. The reviews were promising, but unfortunately, our experience was quite different. We received a warm welcome upon arrival and had booked and already paid for an expensive Executive Suite on the rooftop with panoramic views over Windhoek. Instead, we were given a significantly cheaper standard room, which we immediately complained about. Since the reception closed at 5:00 PM and we arrived shortly after, no one could help us. The next morning, we contacted the office manager responsible for bookings and presented her our booking and payment confirmation. We were very rudely informed that their computer system had displayed a standard room instead of the more expensive Executive Suite we had booked and already paid for. We politely requested clarification and a refund of the overpayment but were very rudely dismissed with the explanation that it must have been a booking error. Since we needed to get to the airport in time for our connecting flight to Cape Town, we left a copy of our confirmation with the office manager, requesting clarification. The following weeks passed without any response from management. Livega House seemed to be deliberately ignoring the matter. Apparently, they didn't even deem it necessary to apologize or refund the difference. After months of email correspondence, to which management barely responded, the office manager finally admitted her mistake but tried to delay the refund as long as possible. Due to high bank fees for the transfer from Namibia to Germany, we received only a third of the originally owed amount after several months. It would have been professional for Livega House to have immediately admitted the error and refunded the difference. Because of these frustrating incidents and the poor management, we can only give this supposedly 5-star hotel 3 stars for the good food. Unfortunately, due to our negative and unprofessional experience, we Unprofecannot recommend this hotel and will definitely choose a different hotel on our next visit to Windhoek!

Exceptional staff, clean spacious rooms. Can’t say enough about how helpful and kind the staff were

Livega was a wonderful Windhoek base during each of the four-day tail ends of our month-long trip to Namibia. From contemporary ambiances that immediately relax to well-crafted food and an excellent wine curation, everything about Livega is about the details. The a la carte breakfast menu is to die for, from indulgent to healthy, we were able to vary each morning. But above all it was the warmth of all the staff that made our stay special and longing to come back soon.