Staybridge Suites 皮奧里亞- DOWNTOWN(Staybridge Suites Peoria-Downtown)

booked in mid October 2023.They canceled on us at the last minute. Saying water main broke. While I was still in the lobby they were checking other people in. I think they just gave me an excuse so they could charge someone else the extra $100 the rooms were going for that night.and they had my payment for 3 months and im sure that money made them some earned intrest and by them making money off of me and me getting no service it is atleast fraud if not theft of sevice

The property is in a perfect location for events at the Civic Center. The staff was pleasant & courteous. With that being said the original room booked was not available due to remolding. When checking in the desk clerk said they didn’t understand why ******* was allowing that room to be booked. We settled for a king room with pullout couch. The pullout was unacceptable as a sleeping option. The hotel is also very worn and used. The bathroom was not very clean. There were also people loitering in the parking lot.

We stayed as a family. My kids loved the pool and we loved how big the rooms were! As a family of 5, there was plenty of room for us. It wasn’t the cleanest place I’ve stayed at, but we felt like it was safe and clean enough for our toddler to scoot around the room.

They were in the middle of remodeling the hotel an the Hot tub was out of service an the staff was friendly like normal hotel had to change whole vacation around for an family emergency. So got in very very late an they still had my room ready. An check out went smooth like normal hotel the only reason i went there was for the pool an hot tub.

Had issues checking in because nobody at front desk. Coffee left from last guest in room, and fire alarm going off at 4am. I've had better stays at much cheaper hotels.

I booked this hotel for my groomsmen to get ready at for my wedding. Upon check in, I was informed they had a new policy that did not allow anyone who lived locally to book rooms. They were absolutely unhelpful, unapologetic, and only stated “we won’t charge you.” The money was still taken out of my account for the room and I have yet to see it back yet. If you’re from the area, please beware they will not allow you to book through them.

Staff was friendly and everything was clean. At 7:00 a.m. this morning they started construction on a room directly above us so we could not sleep in. The breakfast wasn’t great but it was free so it’s whatever. Overall because of the price and how it was clean I would stay again.

The hallways, stairways, and elevator were dirty. Renovation during my stay was loud (drilling and moving furniture above my head). The spa wasn't working. The AC in my room couldn't be adjusted for warmer temperatures (the limit was 70F) or couldn't be turned off - it was too cold for me. The doors of the rooms close very loud (the walls shake).

I made a reservation weeks ago for myself, daughter, and nieces. This was a girls’ night out staycation. At least it was supposed to be. After confirming my reservation several times before check in, I was rejected at the counter. I was told that Peoria residents were not welcomed at this hotel. The attendant pulled a makeshift clipboard from under the counter with this information highlighted in yellow. I was told that my reservation should have been cancelled due to having an Illinois license with a Peoria address. I was asked to hurry up and get out before other out of state customers became nervous. I found it to be a racial issue. My daughter was traumatized.