雅加達中央公園鉑爾曼飯店的評論

住宿方回覆: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback.We sincerely regret to hear that several aspects of your stay did not meet your expectations. Please accept our apologies for the condition of the room facilities, linen quality, and the service experience you encountered. This is certainly not the standard we strive to provide.We are grateful, however, that you found our breakfast selection enjoyable, and we appreciate your recognition of the variety of Southeast Asian flavors and freshly squeezed juices.To allow us to properly investigate and address the issues you’ve raised, may we kindly ask you to share your room number or the exact dates of your stay? This will help us follow up with the relevant departments to ensure improvements are made.We truly hope for the opportunity to welcome you back in the future for a more comfortable and pleasant experience.Warm Regards,Diana AfrizaAsst. Guest Experience Manager

住宿方回覆: Dear Value Guest,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our convenient location within the Central Park complex it's definitely a great spot for food, shopping, and entertainment. We're also pleased to know that the room size, breakfast, and gym met your expectations.We appreciate your note regarding the room equipment and will share it with our team for future improvements. We hope to have the opportunity to welcome you back again and offer an even better experience.Sincerely,Diana AfrizaAsst. Guest Experience Manager

住宿方回覆: Dear Value Guest,Thank you for sharing your experience with us! We’re happy to hear that you enjoyed our breakfast and found our location convenient, with the shopping mall offering great shopping options. It’s wonderful that you were able to explore the area and make some great purchases!We hope to welcome you back for another enjoyable stay in the future.Warm regards,Diana AfrizaGuest Experience Executive

住宿方回覆: 尊敬的客人，感謝您分享您的詳細回饋！我們很高興聽到您對我們酒店的清潔、便利的地理位置以及我們團隊的禮貌服務表示讚賞。同時，我們了解您對我們一些設施狀況的擔憂，尤其是淋浴。請放心，您的意見非常寶貴，我們將在不斷改進的過程中與我們的團隊分享。我們希望有機會在未來再次歡迎您，享受更美好的體驗。此致，戴安娜·阿弗里扎賓客體驗主管

住宿方回覆: Dear Mr. Nelsonhyng,Thank you for sharing your feedback! We're thrilled to hear that you enjoyed the artwork in our lobby—it’s always great to know that it caught your eye. We're also glad you liked the swimming pool and found the massage services to be affordable. It’s wonderful to know you enjoyed our breakfast selection too! We hope to welcome you back soon for another great stay.Sincerely,Diana AfrizaGuest Experience Executive

住宿方回覆: Dear Ms. Kellysi2304,Thank you for your lovely feedback! We are thrilled to hear that you enjoyed your stay and appreciated the modern and tidy environment of the hotel. We’re glad our front desk could accommodate your early check-in and that you found the breakfast options satisfying, especially for Chinese preferences.It’s wonderful to know that the proximity to Central Park Mall added to your experience with its variety of food and shopping options. We look forward to welcoming you back for another great stay!Warm regards,Diana AfrizaGuest Experience Executive

住宿方回覆: Dear Value Guest,Thank you so much for your kind feedback!We’re delighted to hear that you enjoyed our convenient location and appreciated the spacious, bright, and peaceful room. Providing a comfortable and relaxing environment is what we strive for, so it's great to know we hit the mark during your stay.We look forward to welcoming you back soon for another enjoyable visit!Sincerely,Diana AfrizaAsst. Guest Experience Manager

住宿方回覆: Dear Valued Guest,Thank you for your feedback regarding your recent stay. We're sorry to hear that the room did not meet your expectations. Could you kindly provide your room number so we can look into the specific details of your stay and address any issues? We want to ensure a more comfortable experience for you during future visits.We appreciate your input and look forward to hearing from you soon.Best Regards,Diana AfrizaGuest Experience Executive

住宿方回覆: Dear Mimiyadefeixingriji,Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. While we’re glad you appreciated our location and hotel exterior, we regret that the room size and facilities were not up to your standards.Your comments regarding value and comfort are noted and will be shared with our management team for further review. We strive to deliver a five-star experience, and we're disappointed that we fell short in your case.We hope to have another opportunity in the future to better serve you.Warm regards,Diana AfrizaAsst. Guest Experience Manager

住宿方回覆: Dear Value Guest,Thank you for sharing your experience! We're glad you enjoyed the convenience of having the shopping mall just downstairs and that you liked the trendy room design. We hope to welcome you back for another stylish and convenient stay!Sincerely,Diana AfrizaAsst. Guest Experience Manager

住宿方回覆: Thank you for your feedback! We’re glad to hear that you found our location convenient and enjoyed the easy access to the nearby shopping mall. We apologize for the small hiccup during your check-in due to high occupancy, but we’re pleased that we could upgrade you to a king room and provide you with access to the Executive Lounge.It’s great to know that you appreciated our service and enjoyed the variety at breakfast. We look forward to welcoming you back on your next visit and hope you’ll have the chance to experience everything we have to offer!Best regards, Diana Afriza Guest Experience

住宿方回覆: Dear Valued Guest,Thank you so much for your kind words about our hotel. We strive to provide our guests with a luxury and outstanding experience during their stay here at Pullman Jakarta Central Park. We are glad that we could exceed your expectations, and it is very heartwarming that you took the time to share this feedback with us. We look forward to welcoming you back to Pullman Jakarta Central Park on your next visit. Sincerely ,Diana AfrizaGuest Experience Executive

住宿方回覆: Dear Guest,Thank you for your detailed review! We're happy to hear that you enjoyed your stay with us, especially our clean and comfortable room, as well as the wide variety of breakfast options. It's also great to know that our location next to Central Park Mall was convenient for you.We’ve noted your feedback about the bed being a bit high, and we will look into it to ensure a more comfortable experience for future stays.We hope to welcome you back for another pleasant stay soon. Please don’t hesitate to reach out if there’s anything we can assist with.Diana Afriza Guest Experience Pullman Jakarta Central Park

住宿方回覆: Thank you for staying with us and it’s a great delight to have been at your service. I am glad to know the strategic location of the hotel was very convenient for you as well as the room you stayed in. We appreciate your positive review and on behalf of the Management and staff here at Pullman Jakarta Central Park, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon.Sincerely, Diana AfrizaGuest Experience Executive