天鵝谷葡萄酒莊諾富特度假飯店的評論

住宿方回覆: Hi Powerlong88Thank you for your lovely feedback! We’re so glad you enjoyed the golf course – it really is a standout feature, and we’re thrilled to hear you felt it was worth the experience. The freedom to play at your own pace makes it even more special! It’s great to know you enjoyed the spacious room and the large bathroom, and we’re happy the balcony provided a comfortable place to relax. We also love hearing that you took some beautiful golf photos – the course really does make for some stunning shots! We’re glad you had a chance to check out the squash room too. Thanks again for sharing your experience with us, and we’d be delighted to welcome you back for another memorable visit!Warm RegardsAkira - Front Office Assistant Manager

住宿方回覆: Thank you for your time to share your feedback. We’re delighted you enjoyed the wonderful environment and the chance to see kangaroos on the golf course — and those lovely kangaroo photos you shared truly capture the magic of the experience!We’re pleased to hear the three-bedroom apartment provided spacious and comfortable accommodation with great amenities. However, we sincerely apologize for the lack of WiFi in the apartment and any confusion during booking. We will review our communications to ensure future guests are fully informed.We’re also sorry to hear about the cleanliness issues and the limited service you experienced. Your feedback has been shared with our team so we can address these matters promptly.Thank you again for bringing these points to our attention. We hope to have the opportunity to welcome you back and provide a much-improved stay.Warm regards

住宿方回覆: Dear Guest Thank you so much for your wonderful review! We’re delighted to hear you enjoyed our beautiful surroundings and the friendly kangaroo visitors — they really do make morning and evening walks extra special. It’s great to know our convenient location, easy check-in, and parking made your stay comfortable. We truly appreciate your recommendation and hope to welcome you back for another relaxing getaway soon!Warm regards Novotel Vines Resort

住宿方回覆: Dear Guest Thank you so much for your wonderful review and for sharing such lovely photos! We're delighted to hear you enjoyed the spacious rooms, beautiful surroundings, and close proximity to the Swan Valley wineries. Spotting wild kangaroos is always such a special experience, and we're glad it added to your stay. It's great to know you enjoyed the breakfast and service too. We truly appreciate your recommendation and hope to welcome you back again soon! Akira - Front Office Assistant Manager

住宿方回覆: Dear Guest Thank you for taking the time to share your feedback! We’re delighted to hear you enjoyed our gym, pool, dining options, and spacious rooms. We truly appreciate your kind words about our facilities and value. We’re sorry to hear about the insects you encountered — that’s not the experience we aim to provide, and we’ll be sure to have our housekeeping and maintenance teams look into this immediately. We hope to have the pleasure of welcoming you back for an even more comfortable stay next time.Warm Regards Novotel Vines Resort

住宿方回覆: 尊敬的客人，感謝您的精彩評價！我們很高興聽到您入住愉快，並體驗了該地區的自然美景，包括可愛的袋鼠和其他​​野生動物。希望您拍到了一些精彩的照片！我們也感謝您對房間位置的回饋——雖然房間距離便利設施稍遠，但我們很高興這不會影響您的整體體驗。我們期待很快再次歡迎您，享受另一個寧靜的假期！此致，Akira - 前台助理經理

住宿方回覆: Hi there. Thank you so much for your fantastic review and for sharing those beautiful photos — they truly captured the essence of the resort! We’re so glad to hear you enjoyed the newly renovated rooms, the fresh towels, and the lovely little touches like the French shower products. It sounds like you really embraced everything the Novotel Swan Valley has to offer, from the wildlife to the delicious meals — we couldn’t be happier!The kangaroos and birds really do make the place feel magical, and we’re so glad they made your stay extra special. And as for your photos — wow, you’ve captured some stunning moments! It’s always a pleasure to see our guests appreciating the beauty of the resort in such a creative way.We can’t wait to welcome you back next season, hopefully with sunnier weather and even more incredible wildlife encounters. Thanks again for your kind words and for sharing such a lovely glimpse of your stay with us! 谢谢! Best RegardsAkira - Front Office Assistant Manager

住宿方回覆: Hi Juwei Thank you so much for your kind feedback! We're thrilled to hear that you had such a positive experience with our service. Our team always strives to be responsive and helpful, so we’re glad we could assist you whenever needed.It’s also great to know you found the room clean and tidy! We do apologize for the limited hours of room service, and we truly appreciate your input. We’ll definitely take that into consideration as we look for ways to improve.Thanks again for staying with us, and we’d love to welcome you back soon!Warm Regards Akira - Front Office Assistant Manager

住宿方回覆: 感謝您的反饋！很高興您喜歡床單和枕套的清新味道。對於地毯的清潔問題，我們非常抱歉，下次我們會更加註意地毯的清潔狀態。也感謝您提到莊園裡的袋鼠，的確我們這裡是袋鼠的棲息地之一！希望您的入住體驗總體愉快，我們期待您下次光臨！😊

住宿方回覆: Dear Michelle,Thank you so much for your detailed and thoughtful review! We're thrilled to hear that your wedding experience was so enjoyable and that the venue lived up to its reputation. It’s great that you were able to appreciate the beautiful surroundings, from the golf course to the vines and the garden area where the ceremony took place. We're also glad you liked the food, wine selection, and the family-friendly amenities like the pool and mini golf!We totally understand your thoughts on the outdoor seating and will keep that in mind for future improvements. Your recommendation means a lot, and we're happy to hear that you had a memorable experience. We would love to host another wedding, conference, or any event for you in the future. Thanks again for sharing your experience! Warm Regards Novotel Vines Resort Swan Valley