Dear M Hotel, I would like to express my feeling of satisfaction/gratitude toward Miss Jia Yi and the manager in resolving the issue I had over the stay quickly. My relative who works in F&B recommended the hotel for our stay in Singapore which we decided to follow through for 4days 3 nights. But perhaps due to a misunderstanding/misinformation during the checking in, we were not informed much about how to use room’s facilities e.g., a room make-up function, a policy regarding bed sheet and towels + the TV remote control was out of battery. I didn’t realize up until my parents informed me about it. I was upset and went to express my dissatisfaction to the reception while Miss Jia Yi was on her shift. She handled my complaint professionally, quickly noted down the issues and asked the maids to make up our rooms everyday onward. Without the explanation, the room-make up function is a little hard to use (I previously assumed the maid would come in normally). Anyway, I want to compliment the staff for their professionalism, not just in resolving our in-room situation but also for handing my negative emotion perfectly. With that being said, our stay at M Hotel was overall good and we wouldn’t mind coming back again. The location is perfect near the China town, MBS and not too far from Orchard Road. I would like to express my thank and appreciation herein again. Best Regards, Saran
不錯
3821 評價