i had booked for villas with outdoor space, end up given normal hotel rooms and they said price the same. Their villas closed because there is big group booking and using the villas. The hotel did not even inform us that we have to give up our villas to others. Neither are we being informed by Trip of any changes. We want to have dinner in the hotel, restaurant also closed, all serving the big group that occupy the villas. They end up serving ' room service' menu to us and we have to wait and eat at lobby waiting/sitting area. Pretty disappointed as we expect Resort is not just a room to sleep.
訪訪客用戶Wir sind total zufrieden! Das Ehepaar ist sehr freundlich und hilfsbereit. Transport ist auch einfach über das Hotel zu buchen. Wir können nur wärmsten empfehlen.👍🥰
PPankajWe recently stayed at the Hotel Empress Angkor Resort & Spa in Siem Reap for a 3-night family vacation, and it was an exceptional experience. From the moment we arrived, we were impressed by the sheer size of the family suite. The rooms were spacious, giving us ample space to relax and enjoy our time together. In addition to the size, the rooms and the hotel itself were impeccably clean, which made our stay all the more comfortable.
The staff at the hotel truly made our visit memorable. They were incredibly friendly and always eager to assist with any requests we had. It was evident that they went above and beyond to ensure that every guest felt welcome and well taken care of.
One area where the hotel could improve is the breakfast options. The selection was somewhat limited, but the staff was more than willing to accommodate our preferences. When we asked, they were happy to prepare dishes to our liking, which made a significant difference in our overall dining experience.
Overall, our stay at Hotel Empress Angkor Resort & Spa was delightful. The spacious, clean rooms and the excellent service provided by the staff made it a place we would highly recommend to others visiting Angkor Wat.