海龜灣度假村(Tortugas Bay Resort)

They gave us the wrong bangalô. Unfinished, half painted. Lots of wires around property, no hot water. I was back and forth with the concierge and nothing got done until i told her I was going to contact management. It took about four hours for her to move us to another unity, which was so dirty and dusty. We had to clean it ourselves. It ruined my family vacation to celebrate my nieces birthday. They came all the way from Brazil to have this awful experience. We would never go back there or recommend it to anyone.

The one nice thing about staying here was the view. The house was big with enough rooms and beds for my entire party; however, there were many downsides. Don Rafael, the person to greet us and open the main gate for us was very unfriendly and rude. When entering the community, he didn’t warn us the gate auto closed and the gate hit my trailer, breaking our light and scratching our trailer. He expected for us to know this. How? The manager sent to resolve this, had no resolution and as Don Rafael, not friendly at all. He said, they would call us but they never did. That was just the start of our stay. The house had a lot of bugs/insects. It was exaggerating the amount of bugs there were. We literally had to walk around them, trying to dodge them inside and outside the house. We also found a dead rat floating in the pool. Disgusting. When we left the house for a ride, they took a bag of trash and another bag with recyclables that we had been collecting, but they had the audacity to leave a full trash can with trash. The kitchen AC does not function, it needs maintenance, along with a lot of details around the house. Unfortunately, I would not stay at this rental house again.

The house was amazing, very confortable and clean, we found everything we need in the kitchen to prepare food, bedrooms and restrooms were clean and confortable. The access to the beach it was a little complicated for the old members of my family however there are few free beaches near and we decided to go there with the cars and explore the area. The sea was warm and very clean as well. I recommend this place. (Some areas in the complex are still in development and construction but it doesn't affect the quiet environment) Mr. Rafael was very attentive from the beginning and he provided the access key for the front gate and a radio to be in contact with him if any other request or needs, available 24 hours.