費爾韋汽車旅館的評論

Advertised as 'premium bedding' & 'pillowtop mattress' - The mattress on the king bed (superior spa suite) was as good as sleeping on the floor, so hard, and not a pillowtop mattress. Mattress looked 15-20yrs old, sagged on either side, raised in centre where the two bed bases met. Asked owners for a mattress topper (after 20yrs in the business, didn't know what this was) could only supply a doona to try and add a little comfort to the bed, unfortunately didn't help, and my wife and I hardly slept for 2 nights, constantly waking. Not even the decency to use a sheet as a doona cover, only an oversized bed runner, for display purposes. So the uncovered doona is exposed to all guests. Our 7 yr old son slept on the sofa bed, on night 1, he said he could feel the springs in the mattress, I added the spare banket underneath for comfort. On day 2, I also added another doona, but didn't help a bad mattress. On the way home, he commented that he would rather sleep in the car, as the chair is more comfortable than the bed. I doubt the owners have had a 'guest experience' and stayed in one of the rooms themselves. Property facilities - Advertised as having many on-site facilities, such as 2 restaurants, bar/lounge, 2 coffee/cafe, private pool for each room, golf course, golf driving range, clubhouse, airport transfers, room service, snack bar, pillow menu. None of this is available onsite, maybe nearby. The golf course is a separate business almost across the road. There is no dining options on-site, and room service is only offered for breakfast. When I mentioned this to owner Debbie, I was told she would contact the booking site and fix it up, but also blaming the website for the way she is given the option of imputing information. This is not correct, the website only advertise based of the information supplied by the property, and have never encounted such deceiving advertising by other hotels. Seems like they falsified information to make their hotel seem better than the competition, and therefore increase the likelihood of bookings. The booking website also spoke with Debbie, who then claimed the description is correct because all of those things are available in the local area, even though advertised as being 'on-site'. As for pillow menu, this is usually only found in a small number of 5* hotels, after setting up the sofa bed, there was no spare pillows, and the ones available were not great. Whilst the room size is generous, it is feeling a little dated, a tube of 'no more gaps' seems to be the fix all. Basic in room amenities were missing such as alarm clock radio and in room phone. Limited tea/coffee/sugar supplied and just 1 20ml milk, not even enough for 1 coffee, but milk is available (at extra cost) in reception. I thought it was great to see a multiple power/usb cube on the bedside table, unfortunately it didn't work. A half used mini tube of shower gel was left in our bathroom, and the dispensers on the wall only give a few drops at a time