薩爾茨堡阿爾特飯店的評論

住宿方回覆: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay — especially the breathtaking views from room 1305 and the helpful service from our front desk team.It's great to know our central location made it easy to explore Salzburg and that you found some local favorites like the restaurant nearby. We’ll be more than happy to welcome you again — hopefully for a whole week next time!Looking forward to seeing you soon!Kind regards,Eva ErdeiFront Office Manager

住宿方回覆: Dear Guest,Thank you very much for your wonderful and detailed feedback. We’re delighted to hear that you enjoyed the modern comfort of your room and the breathtaking views of the Alps and the city through the large windows.It’s great to know that our breakfast offering and the dining experience on the high floor left such a positive impression. We’re especially pleased that the variety and freshness of the selection met your expectations and provided a perfect start to your day.We hope to welcome you back again soon!Mit freundlichen Grüßen,Eva ErdeiFront Office Manager

住宿方回覆: Thank you very much for your detailed and thoughtful review. We’re glad you appreciated our modern industrial style, the warm service, and the complimentary drinks. It's great to hear that our convenient location near the train station worked well for your travels.We’re also happy you made good use of the new transportation tickets—especially the connection to the lake area with bus No. 150. While our breakfast is simple, we’re delighted that you enjoyed the beautiful view from the top floor.We hope to welcome you again soon!Best regards,Eva ErdeiFront Office Manager

住宿方回覆: Thank you very much for your kind feedback! We’re glad you enjoyed the comfortable bed, the great views from the floor-to-ceiling windows, and the breakfast area. It’s wonderful to hear you appreciated the fresh fruit and nearby dining options. We’re also happy that our team could assist you with transportation cards and taxi arrangements.We look forward to welcoming you again soon!Best regards,Eva ErdeiFront Office Manager

住宿方回覆: Thank you for your great feedback! We're delighted to hear that you enjoyed the unbeatable view from our breakfast and appreciated the variety of options. We're also happy that our convenient location right above the train station was to your liking, and that you found the room quiet despite being on a mid-level floor.We apologize for the dust in the room, and we will address this with our housekeeping team to ensure that our guests always have the best experience.We hope to welcome you back to arte Hotel Salzburg soon!Best regards,Eva ErdeiFront Office Manager

住宿方回覆: Dear Guest,Thank you very much for your kind feedback. We’re delighted to hear that you found our location convenient, appreciated the cleanliness and spaciousness of your room, and enjoyed the service from our staff.We look forward to welcoming you again soon!Mit freundlichen Grüßen,Eva ErdeiFront Office Manager

住宿方回覆: Dear Guest,Thank you for your honest feedback. We’re truly sorry to hear that your experience did not meet expectations.Our rooms do feature fixed glass walls with panoramic views, and although the windows are not openable due to the building’s design, the air conditioning system is designed to ensure a comfortable temperature. We apologize that this was not the case during your stay and that the issue was not resolved to your satisfaction. Your comments regarding the handling of the situation have been noted, and we will review this with our team to ensure better support in the future.Please note that while electric kettles are not standard in every room, we are happy to provide them upon request at the reception. We are also sorry to hear that the open-style bathroom layout didn’t suit your preferences — this is part of our modern room concept, and we do display clear images and descriptions on all booking platforms.Despite the challenges, we appreciate you acknowledging our convenient location, and we hope to have a chance to better serve you in the future.Kind regards,Eva ErdeiFront Office Manager

住宿方回覆: Dear Guest,Thank you so much for sharing such a beautiful and heartfelt review! We’re thrilled to hear that you had such a memorable experience during your stay with us. It’s wonderful to know that the design of the room, the breakfast experience, and the stunning views made such an impression on you. We always aim to create a comfortable and inspiring atmosphere for our guests, and it sounds like we succeeded in doing that for you.We’d be honored to welcome you back on your next visit to Salzburg. Thank you for your kind words! Kind regards, Eva Erdei - Front Office Manager

住宿方回覆: Dear Guest,Thank you for your lovely feedback! We're so glad to hear that our convenient location near the train station made your stay even better. It's great to know that you appreciated the complimentary minibar and the option to purchase a Salzburg Card at the front desk. We strive to provide thoughtful amenities to make your experience as smooth and enjoyable as possible.We hope to welcome you back in the future! Kind regards, Eva Erdei - Front Office Manager

住宿方回覆: Thank you for sharing your feedback. We are delighted that you appreciated our hotel's proximity to the train station, the spaciousness of our rooms, and the panoramic views from our SkyBREAKFAST on the 15th floor.​Regarding the open-concept shower design, this feature is intentional and aligns with our commitment to contemporary art and architecture. The transparent shower area is a deliberate design choice, aiming to create a modern and open feel within the room. We understand that this may not suit everyone's preferences, and we apologize for any discomfort it may have caused. Your feedback is valuable, and we will consider it as we strive to enhance our guests' experiences.​We look forward to welcoming you back in the future.Best regards, Eva Erdei Front Office Manager

住宿方回覆: Thank you for your glowing review! We are thrilled to hear that your stay with us was exceptionally satisfying and that you found our location, amenities, and services to your liking.​Our proximity to the train station indeed offers unparalleled convenience for travelers, and we're glad you enjoyed the panoramic views from our rooms and the rooftop bar. We also appreciate your positive comments about our complimentary minibar and the quality of our coffee.​Regarding the Salzburg Card, it's great to know that you found it useful for exploring the city.​Your feedback motivates us to continue providing exceptional experiences for our guests. We look forward to welcoming you back on your next visit to Salzburg.​Best regards, Eva Erdei Front Office Manager

住宿方回覆: Thank you for your feedback. We are pleased to hear that you found our location convenient, with easy access to public transportation, nearby attractions like Mirabell Gardens, and the train station's amenities, including the supermarket.​Regarding room size, our accommodations range from 16 m² for Original Double Rooms to 33 m² for Extended Studios. We provide detailed information, including room dimensions, on our booking platforms to ensure guests can select accommodations that best fit their preferences.We appreciate your insights and look forward to welcoming you back in the future.Best regards, Eva Erdei Front Office Manager