檸檬家薩爾布呂肯柏林大道的評論

Good Facilities, But Service Was Incredibly Disappointing The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating. My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me. To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses. My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.

Perfect location and good facilities, no big hygiene issues, but still found hair in the bathroom.

飯店位置便利，房間乾淨。旅行中必備的小物很多。但也有一些不足之處：儘管天氣涼爽（2024年5月下旬），但不知何故房間裡卻很熱。浴室燈光昏暗。入住時必須連網才能註冊，因為進入房間的密碼不是透過簡訊發送的，而是連結（順便說一下，車站有無線網路）。這次旅行最大的遺憾是，電梯在入住的6天都壞了（據說是因為洪水）。然而，令我驚訝的是，入住的第三天，我找到了一台可以從服務入口進入的電梯，但只能下行，因為遊客無法從外面通過這扇門進入大樓，而爬上陡峭的樓梯到6樓，尤其是帶著行李，簡直是一場噩夢…

性價比幾乎無與倫比。可惜的是，沒有現場服務，所有手續都必須在線上辦理。 我的手機沒電了，只好到現場的咖啡館充電，才能在線上完成最後的房間登記。