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利雅得 JW 萬豪飯店
3.9/548 評價

利雅得 JW 萬豪飯店

利雅得|距離Claire's2.08km
I am writing this review to make future visitors aware that the JW Marriot in Riyadh lied to me about laundry charges, removed them from my bill, then went back and charged my credit card without even consulting me. I recently stayed in JW in Riyadh for a business trip in September 2023. I have stayed there in the past with no issues. The hotel is okay in the sense that the rooms are modern and nice, but the service is always below par for Marriot. The reception is not always staffed or there is always a long line (even at hours when there isn't a checkout rush). The staff almost never understands what is going on or how to fix a problem. When you call for room service or anything, it always takes forever or no one responds sometimes. Most recently, I stayed there and got suspicious that my company laundry allowance was not being recorded in my bill (this is before check out). My company prenegotiated rates for my stay at Marriot, so I get two pieces a day for free. I went to discuss the matter of my laundry with someone in the front desk. After the typical waiting and being told they will review it and get back to me (the front desk person just candidly told me he didnt even know how to check in the system), I go back to the front desk and they assure me everything is fine. The guy tells me he verified in the system that I am receiving my company rate and that I will not be charged. Upon check out, there are all these laundry bills and I complain. They go into the system and assure me that they will remove them from the bill. They do so and I pay my bill without the charges and leave, thinking everything is fine. On my flight out of town, I get a random email from the hotel management saying that I owe a laundry balance and so they charged my credit card! I emailed them back explaining the situation, and that I have stayed there before. They said that at the time of booking they put it in the system not as a company rate but personal, and so I had to pay a week's worth of laundry. Without informing me, they just charged my credit card the full amount. No request, nothing, just auto charged it. Obviously I am going to contest it with my bank. Absolutely ridiculous that they wouldn't even just go back and fix it; I've literally stayed there a number of times. Not going back again...

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包含早餐

利雅得瑞士國際皇家飯店
3.8/513 評價

利雅得瑞士國際皇家飯店

利雅得|距離Claire's2.22km
I spent 2 nights here. When I first arrived, they gave me a free upgrade, which was nice. However, the location is very noisy. There is a lot of traffic noise. But is also a large construction site next door which had digging noises from sunrise to sunset every day. My room was ok, but the wifi signal was quite poor, and dropped often. On the 2nd day, I returned from dinner to find housekeeping cleaning my room after 7 pm, which is ridiculous. In their rush to finish, they forgot to replace the bath towels that they removed, and left their master keycard in my room. A half hour later, they were knocking on my door to retrieve the key card. This was a minor annoyance, more than anything. The issue that was not minor was how they treated me when I asked if they could print my departure COVID19 test result. At first they agreed, but the print out was extremely poor quality (it looked like a bad photo copy). When I requested that they try a different printer, they insisted that there wasn't one. When I asked where I could go to print myself, they called their manager. He agreed to print in his office (clearly the claim that there were no other printers in the hotel was a blatant lie). I waited in the lobby for the manager to return. After waiting 20 minutes I gave up, and returned to my room. Thirty minutes later they brought a good printing up to my room. This process should not have been so difficult. The bed was comfortable, the AC worked well. The underground parking garage was nice too. I doubt that I will return, when there are so many other options in Riyadh.

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正在尋找Claire's附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
利雅得瑞士國際皇家飯店
3.8/513 評價
I spent 2 nights here. When I first arrived, they gave me a free upgrade, which was nice. However, the location is very noisy. There is a lot of traffic noise. But is also a large construction site next door which had digging noises from sunrise to sunset every day. My room was ok, but the wifi signal was quite poor, and dropped often. On the 2nd day, I returned from dinner to find housekeeping cleaning my room after 7 pm, which is ridiculous. In their rush to finish, they forgot to replace the bath towels that they removed, and left their master keycard in my room. A half hour later, they were knocking on my door to retrieve the key card. This was a minor annoyance, more than anything. The issue that was not minor was how they treated me when I asked if they could print my departure COVID19 test result. At first they agreed, but the print out was extremely poor quality (it looked like a bad photo copy). When I requested that they try a different printer, they insisted that there wasn't one. When I asked where I could go to print myself, they called their manager. He agreed to print in his office (clearly the claim that there were no other printers in the hotel was a blatant lie). I waited in the lobby for the manager to return. After waiting 20 minutes I gave up, and returned to my room. Thirty minutes later they brought a good printing up to my room. This process should not have been so difficult. The bed was comfortable, the AC worked well. The underground parking garage was nice too. I doubt that I will return, when there are so many other options in Riyadh.
阿南飯店
3.8/510 評價
離店時遺漏物品,回頭去找回來了,體驗還是不錯的,邊上施工有噪音,其他都挺好。高層看利雅得風景不錯。 注意感覺沙特酒店晚上熱水比較足,早上沒什麼熱水,住過3家感覺都這樣。
多拉爾達里亞公寓飯店 - 阿爾瑪卡 2 號
3.8/54 評價
Reception and check in is fantastic. Didn't find a towel, but fortunately I had mine with me so I didn't bother to ask whether it's a mistake or intended. Room is comfortable and clean. For my visit location was good.
利雅得 JW 萬豪飯店
3.9/548 評價
I am writing this review to make future visitors aware that the JW Marriot in Riyadh lied to me about laundry charges, removed them from my bill, then went back and charged my credit card without even consulting me. I recently stayed in JW in Riyadh for a business trip in September 2023. I have stayed there in the past with no issues. The hotel is okay in the sense that the rooms are modern and nice, but the service is always below par for Marriot. The reception is not always staffed or there is always a long line (even at hours when there isn't a checkout rush). The staff almost never understands what is going on or how to fix a problem. When you call for room service or anything, it always takes forever or no one responds sometimes. Most recently, I stayed there and got suspicious that my company laundry allowance was not being recorded in my bill (this is before check out). My company prenegotiated rates for my stay at Marriot, so I get two pieces a day for free. I went to discuss the matter of my laundry with someone in the front desk. After the typical waiting and being told they will review it and get back to me (the front desk person just candidly told me he didnt even know how to check in the system), I go back to the front desk and they assure me everything is fine. The guy tells me he verified in the system that I am receiving my company rate and that I will not be charged. Upon check out, there are all these laundry bills and I complain. They go into the system and assure me that they will remove them from the bill. They do so and I pay my bill without the charges and leave, thinking everything is fine. On my flight out of town, I get a random email from the hotel management saying that I owe a laundry balance and so they charged my credit card! I emailed them back explaining the situation, and that I have stayed there before. They said that at the time of booking they put it in the system not as a company rate but personal, and so I had to pay a week's worth of laundry. Without informing me, they just charged my credit card the full amount. No request, nothing, just auto charged it. Obviously I am going to contest it with my bank. Absolutely ridiculous that they wouldn't even just go back and fix it; I've literally stayed there a number of times. Not going back again...
瑞士精靈大都會套房飯店
3.7/517 評價
the location is good and was near to my working site, nice and clean place Riyadh is nice city where you find somewhere to visit this was my second stay and i can see some improvement, breakfast was better and hotel cleaning as well i recommend the place for those who need to stay long time with a good price
玫瑰皇冠飯店
3.8/526 評價
房間還可以 就是隔音不太好 位置離展館不遠 很方便 附近吃飯還可以 早餐不是很合我胃口 前台小姐姐還可以 很熱心幫助 就是客房的服務很慢 總之可以吧

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