Bloomish附近住宿

This new hotel is in a great location, within walking distance to 5th Street, the beaches, and the local community. A+ for location! There is also a beautiful and expansive supermarket right under the hotel to get whatever culinary needs you require. We were upgraded to a balcony room as Bonvoy Titanium,.The price point of the Aloft was also a value, and it is a good bargain in using Marriott Bonvoy points. Javier that checked us in was lovely and gracious, and all staff were pleasant and professional. Aloft is an unusual hotel--one that wants to be a wanna-be hip W Hotel and also a Fairfield Inn for Gen Z'ers. It didn't do either very well, unfortunately. The staff wanted to do well, and perhaps there are still newly opened growing pains that will be worked out. Housekeeping was promised daily, but on 3 out of the 5 days we had to call Housekeeping after returning from the day;'s activities to service the room (which they did right away when called) but this was a big fail. The purified water dispenser in the nice gym was often empty. And generally the upkeep of the hotel is not or was not a priority. It's nice and new and ”hip looking” but metal surfaces and walls by the pool on the 4th floor are rusting already, and little bits of trash on the hallway carpeting remained for the 5 days which showed they didn't vacuum the common areas as often as should be. Room A/C and common area A./C were great! 4th floor pool has city and sea views in the distance and we could often see Cozumel and the cruise ships anchored there in the far distance on most days. I wanted the stay to be great, but it was good.

一家酒店從我預訂的網站上糾正了他們的錯誤。當我們到達時，他們告訴我們我們需要支付額外的稅費，不包括bkft。但是我們向他們展示了我們支付的行程。 Hotel（Guillermo）主動為我們解決了錯誤，這是一個很好的舉措！讓我們在美麗的旅途中享受更多。 餐廳服務員超級友善，並注重客人，這是我們一直期望的五星級服務。感謝Walter給我們帶來了美好的體驗。 也是今天早上協助我們將行李帶到樓下的那個人，Axel在服務中注重細節，認為我們的需要！！他應得的更多！ 感謝那些美好的經驗。您的同事使我們的旅行變得輕鬆而愉快！

嗯,多麼美妙的住宿!完全不能挑剔這個地方,所有的工作人員都很棒,他們會爲你做任何事。管家們做得很好。爲你預訂旅行的女士Lliana非常有幫助,非常可愛。所有的酒吧工作人員,早餐工作人員和接待人員都非常友好和平易近人。我們在這裏度過了最好的時光,我們在最後一天,我們真的不想離開。這家酒店的位置是完美的,就在第五大道旁邊,離主要俱樂部街幾個街區,離海灘也很近,步行一分鐘。我們在這個地區感到非常安全,不要誤會我,我不會在晚上獨自走動,但一整天,因爲兩個20多歲的女孩,我們感到相當安全,總是肯定會意識到我們的周圍。屋頂游泳池很漂亮,海景,絕對不真實。第一天,我們從溫泉的2位可愛的女士那裏得到了按摩,絕對令人驚歎,肯定會推薦。早餐總是可愛的,很棒的選擇。我們住在213房間,這是一間豪華雙人間,您有你需要的一切,巨大的牀(如此舒適),冰箱,爐竈,咖啡/茶機,陽台,淋浴等,這對我們來說是完美的。總的來說,正如您能告訴我們住得最好,我們將來會100%回來。非常感謝The Five’s的所有工作人員,你太棒了!!多麼美麗的地方。

Absolutely shocking, do not stay here! The experience from start to finish WILL be a bad one. Avoid like the plague. Let’s start at the beginning…. There were two people in front of me checking in when we arrived, it took the two staff just over 30 minutes to book these customers in. The staff (Raul and Cecilia) appeared to struggle to use the IT system and could not manage to work the card machine either. They held me at the desk 20 minutes before giving up and requesting I came back later to pay….. this was no speedy process either. They also ran a seemingly archaic paper system alongside the IT setup, just to slow things down a little further. There were no towels in the room, we rang reception and asked for some - only to be told that they had ran out. We had to ***** one of the beds and use the bed sheets to dry ourselves after washing. Very late on that night we managed to get hold of a couple of towels and when we got up in the morning to shower there was no water. Now I travel plenty and understand that there can be issues with water feeds, this is exactly what the staff blamed it on. Well, until I went to the restaurant opposite and found out that they actually had water. The breakfast was appalling. I wouldn’t feed it to a pig, in fact I’m not sure that a pig would eat it. Plenty of shell in the scrambled egg though, if that’s your thing……? A small tanker came and left, the hotel then had water. I’m not sure how long it will last, only time will tell. (Edit - it ran out again the same evening). I was lucky enough to rinse the soap from my burning skin, I have attached a picture- you can see the water is selected at full flow and also the minimal volume of water coming out of the shower head. The staff appeared to be anything but bothered about all of the issues and unfortunately couldn’t care less about putting things right. On the plus side the location is ok(ish) and the room was clean…. This clean room could be fully enjoyed upon managing to open the door. The key card system seems to have a bit of an issue. You can get the lift moving after swiping your card a small number of times, getting into our room though was a different story and always took around 20 to 30 swipes. I forgot to mention the pool, sat in the shade and very dirty. Nothing like the pictures we saw. This is not a review from a disgruntled customer, I am not that person. 2 nights of shocking accomodation will not spoil my fairly lengthy trip. I would stay here again, if it were $20 a night. £320 for two nights in this place - absolute robbery! There are some outstanding Air b n b’s around here for far less dollar and in a totally different league to this hole also, do yourself a favour and book one of those instead.

海邊bbq和日本餐廳不錯，距離遺址和x樂園比較近，中國人亞洲人不多，比較私密，不過住三天足矣，剩餘可轉去坎昆酒店區，更適合中國人，更熱鬧，這邊晚上大街沒什麼人，路燈都沒有，不自駕根本不能出酒店 每間客房 200 美元度假村折扣券:未使用，要分開要

要點:無論廣告或書面內容如何,都不要相信任何需要保證的服務。印象評論:我和我的妻子在驚人的評論後訪問了這個度假村,非常興奮。房間,游泳池和度假村本身就是很好的眼糖果,印象方面的食物很好吃,比莫克什方面(坦率地說,甚至不值得吃)。不幸的是,這就是專業人士的終點。服務還有很多不足之處,度假村工作人員多次忘記了請求或訂單(例如,我們在海邊點了午餐飲料,並多次提醒女服務員,但從未到達)。廣告的福利清單也不是全部都是真的。我入住的例子。好處:每天兩次刷新套房迷你吧。現實:房間只打掃了3天沒有補貨。好處:免費洗衣服務 現實:房間缺少使用此服務所需的洗衣袋和表格。整個星期的住宿。十幾次請求,從未完成。好處:管家服務 現實:有時有用,但3個管家在100+間房間之間分割。對細節的關注缺乏,他們把我的晚餐預訂錯了,導致我們幾乎完全錯過了一頓飯。住宿並不都是糟糕的,我們確實喜歡食物,游泳池和一些活動。(所以基本上是非服務依賴方面)只是要警告,5星級豪華服務(或者實際上任何服務)絕對不能保證。管理團隊也不太關心服務恢復,所以任何問題升級通常都會遇到不滿的工作人員,他們可能無法解決任何事情。

乾淨寬敞的房間。很棒的家政和前台工作人員。很高興有自助洗衣。真的大型健身房,你需要的一切。很棒的浴室。寬敞,總是熱水!!'

非常好的地方

非常友好的員工 早餐,午餐和晚餐都很棒 房間“驚人的”,很大,每天都被,最優質的維修人員服務。 - ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, 需要車

大型綜合體，有多個游泳池和用餐場所，但由於covid而無法使用某些設施。總體而言，他們樂於助人且友善，禮賓部的一位先生雖然不是最好的，但經理人很棒！海灘上有很多空間，可坐的地方，還有工作人員可提供飲料服務。總體而言，這是一個不錯的住宿地點！