富國島溫佩水療度假村飯店的評論

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc

住宿方回覆: Dear Valued Guest,Thank you very much for taking the time to share your thoughtful feedback.We are delighted to hear that you enjoyed our convenient location, airport transfer service, delicious breakfast, and beautiful beach.We also truly appreciate your honest comments regarding cleanliness in the room and restaurant. Please rest assured that your feedback has been shared with our Housekeeping and F&B teams for immediate review and improvement.Your satisfaction is our top priority, and we look forward to the opportunity of welcoming you back with enhanced service and greater attention to detail.Warm regards,Bella TranFront Desk ManagerVinpearl Resort & Spa Phu Quoc

住宿方回覆: 親愛的客人，感謝您選擇我們的度假村並分享您的正面感受。我們很高興聽到您有美好的體驗，尤其是乾淨的海灘和游泳池，以及適合有孩子的家庭的設施。 VinWonders Park 和 Vinpearl Safari 門票的折扣計劃一直是許多客戶喜愛的促銷活動之一。富國島 Vinpearl 度假村及水療中心

住宿方回覆: Vinpearl Resort And Spa Phu Quoc, Xin chào！ 親愛的先生/女士。 Ming Sian，感謝您最近寄送富國島 Vinpearl Resort And Spa 度假村的來信。感謝您抽出寶貴的時間讓我們了解您最近入住期間的體驗。儘管如此，對於您在住宿期間遇到的問題，請接受我們的歉意。我們將盡最大努力改善我們的服務，希望能有另一個機會讓您的假期更加難忘。

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our prime location, swimming pool, beach facilities, and vibrant evening performances. It’s wonderful to know that our resort provided a fun and family-friendly environment for your trip.We also appreciate your honest feedback regarding the facilities’ condition and the availability of advanced recreational options. Your comments are valuable, and we will continue to enhance our offerings to better meet the expectations of all our guests.We’re glad you found our resort to be a good value for the price, and we hope to welcome you back soon for an even more enjoyable stay. If there’s anything we can do to make your next visit even better, please feel free to reach out.Best regards,Nguyen Trong ThangDuty Manager

住宿方回覆: Dear Jade.L,Thank you for your kind review! We are delighted to hear that you enjoyed our friendly and helpful staff, spacious rooms, and beautiful swimming pool and beach. It’s also great to know that our location made it convenient for you to explore the northern attractions of Phu Quoc.We appreciate your feedback regarding the water pressure, and we will look into this to improve our guests' experience. We hope to welcome you back for another wonderful stay in the future!Best regards,Bella TranFront Desk ManagerVinpearl Resort & Spa Phu Quoc

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc

住宿方回覆: 尊敬的客人，感謝您與我們分享您的回饋。對於您在入住期間遇到的問題，尤其是毛巾和寢具的清潔度問題，我們深表歉意。提供舒適衛生的環境是我們的首要任務，我們對此未能滿足您的期望深感遺憾。我們已立即與我們的客房清潔團隊分享您的回饋，以確保嚴格遵守清潔程序，並且所有床單均符合最高衛生標準。如果您願意，請直接透過 Whatsapp +84 784 002301 與我們聯繫，以便我們進一步討論您的顧慮，並找到恢復您對我們服務的信任的方法。

住宿方回覆: 親愛的GGWM1，感謝您與我們分享您的經驗！我們很高興聽到您喜歡飯店的環境、早餐以及前往附近景點的便利接駁車服務。我們也感謝您對需要改進的地方的回饋，特別是有關房間的清潔和維護的回饋。對於您遇到的問題，例如房間地毯和異味，以及錯過的家事服務，我們深表歉意。我們一定會努力解決這些問題，以確保為未來的客人提供更舒適的住宿體驗。我們希望歡迎您下次造訪富國島並為您提供更好的體驗。

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc

住宿方回覆: Dear ElmagnificoThank you for sharing your recent experience with us. I would like to extend my sincerest apologies for the disappointment you encountered during your stay at our hotel.We are truly sorry that the interior decor and room amenities did not meet your expectations. We deeply regret that the room you were assigned lacked accessible power outlets and that the furnishings showed signs of wear. This is certainly not the level of comfort or quality we aim to provide.Thank you again for your valuable feedback. We truly hope you will give us another opportunity to regain your trust.Warm Regards,Tran Van HongFront Desk Manager

住宿方回覆: Dear Guest,Thank you for your wonderful review. We’re delighted to know that you enjoyed our elegant lobby, spacious rooms, and excellent facilities such as the pool, beach, and restaurants. It’s great to hear that our staff's courtesy left a positive impression on you as well.We look forward to welcoming you back for another memorable stay at Vinpearl Resort & Spa Phu Quoc.Best regards,Bella TranVinpearl Resort & Spa Phu Quoc

住宿方回覆: Vinpearl Resort And Spa Phu Quoc, Xin chào！很高興收到我們敬愛的客戶的回饋。 我們很高興得知您對我們優質的服務、燒烤之夜派對和出色的員工表示讚賞。我們非常感謝您對最近入住我們酒店的回饋，這將有助於確保富國島珍珠水療度假村提供最高品質的服務。我們很高興您度過了愉快的假期！ 我們很高興接待您，並希望您下次訪問富國島時再次入住我們的酒店。