住宿方回覆: Dear Guest User, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. We understand the frustration caused by the hot water situation and the inconvenience of the network disconnections. Your comments about the housekeeping service have been noted, and we will address these concerns with our team to ensure improvements are made.Regarding the booking error, we regret any confusion and inconvenience this may have caused. Our cancellation policy is in place to ensure fairness to all guests, but we understand your frustration and will review our policies to better accommodate such situations in the future.