金邊NagaWorld Underground Shopping Mall附近住宿

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

酒店雖然在旺區，但有很多綠帶景觀，又有游泳池，健身房、酒廊、餐廳及按摩中心。周圍有各國餐廳，例如：法式、日式、韓式及美式，所為應有盡有。

We stayed at the Caravan Hotel during our business trip to Phnom Penh. The hotel is new and equipped with advanced and modern facilities, I appreciate the working desk and I can request pillows such as memory contour pillows for better sleep🌙 My room has sufficient daylight, which I like very much with 2 corner glass windows overviewing 2 different sides of the city. The staff were very courteous and helpful, I enjoyed the city view while having my breakfast. This property is highly recommend

房間東西都很新，還有小陽台，視野蠻好，早餐比較豐富，還有天台酒吧，衹是白天不開，晚上沒上去感受，1樓還有足浴按摩，價格跟國內一樣。

26年後回到這座城市,非常令人興奮,所以我選擇了市中心附近的一家酒店。我通過booking.com預訂了市中心酒店。我要求機場接送,但即使我同意他們的出租車費15美元,也沒有人接我。我需要出租車,因爲我當天要去一個重要的會議。會議結束後,一位朋友把我送到了酒店,我發現酒店坐落在一條非常繁忙的街道上,靠近酒吧和商店。無論如何,我已經預訂了。前台告訴我要額外支付金額,因爲已經是晚上8點左右了,我需要睡覺,所以才支付。房間很小,沒有排氣,窗戶不能打開。枕頭套有污漬,有點臭。早餐很好,工作人員很友好,樂於助人,即使酒店不是那麼棒,也使它更好。在該地區周圍散步後,我發現附近有更好的選擇。所以下次我會去另一個酒店。

在那裏最初住了2晚,然後被告知我們不得不呆2周,因爲航班上有陽性病例,甚至不確定是否是這種情況,酒店接待員在宣佈時只是微笑。房間髒,問保潔的時候清潔工要錢!她打掃後還是按我的標準髒的。浴墊是舊灰色的,撕裂,牀單隨着年齡的增長而發黃,我可以應付,但表面的黑色髒是不能接受的。最後不得不自己打掃房間。你必須要求乾淨的毛巾和衛生紙。我們本來應該每天吃3頓飯,他們忘記了前2天的早餐。然後食物在每次都比之前的奇怪時間早:早餐@06:30,午餐@11:00,晚餐@16:30。這是質量差的食物,只是溫暖,午餐可能與午餐一樣送,因爲幾乎冷。食物垃圾在每個門外,在電梯旁,晚上有貓在四處遊蕩,四處散落垃圾。這是有史以來最糟糕的體驗。不要來這家酒店!

房間挺大的，裝修的標準也很高，服務人員都很好，還有很多大陸過去的管理層，中餐廳的餐也做的非常好，一個姓汪的女孩，很熱情大方，回程飛機是下午六點鐘，還熱心的主動幫我做了延遲退房，下次去金邊一定還住在瑰麗

This is a fantastic hotel with a recent soft opening, I was able to stay here for three nights and had a superb experience. The spa was world class. It had a fantastic infinity pool, I had multiple meals in the poolside restaurant that were outstanding in the five star category. I had some special arrangements for dance classes from Sarah, who was wonderfully responsive to all inquiries and special requests. The value is outstanding, and this is on its way to be the best hotel in Phnom Penh.

真的很棒。超級喜歡無邊際泳池。一遍游泳一遍看夕陽，整個金邊盡收眼底。 房間裏可以做飯，下次還要再來。不僅有度假feel, 更重要有溫馨感。哈哈。 工作人員都超級nice， 很貼心。check in 的時候有welcome drink， 還給我們準備了小點心。 健身房的設備也很齊全、還配備了瑜伽墊，剛好和閨蜜在無邊際泳池做了個日出瑜伽。 酒店離市區也很近，坐車大概10分鐘，在房間裏可以俯瞰整個湄公河全景、簡直不要太爽了。

對於那些萬豪會員的人來說,這絕對是您旅行期間入住的任何費爾菲爾德的絕對削減。它是JW嗎?不是,但新的和專業的管理是肯定的。屋頂酒吧和早餐一樣很棒。你會發現房間舒適安靜。