塞伊皮皮島度假飯店的評論

住宿方回覆: 親愛的拉里，我們很高興您在我們這裡度過了一段寧靜而難忘的島嶼之旅。您對我們靜謐的環境、獨特的別墅風格以及酒店活動與當地村莊體驗的完美平衡的讚賞，完美地體現了SAii皮皮島村的精髓。感謝您選擇我們而不是其他更傳統的住宿——我們很高興您感受到了我們地道海島生活方式的價值。我們期待您的再次光臨，共同創造更多美好的回憶。此致，SAii Guru 敬上

住宿方回覆: Dear Valued Guest,Thank you for your thoughtful review and for sharing such detailed impressions of your stay. We are delighted you enjoyed the beautiful scenery, fresh renovated rooms, and the peaceful sunrise and sunset views that make SAii Phi Phi Island Village so special. It’s also wonderful to hear you found the village charm and local experiences enriching.We do understand your comments regarding the journey to reach us, check-in waiting time, and the limited number of electric buggies. As our island home is surrounded by nature, access requires boat transfers, but we always strive to make this as seamless as possible for our guests. Your feedback is valuable, and we will continue to refine our processes to ensure smoother arrivals and comfort throughout the stay.We truly appreciate your balanced perspective and your kind compliments about our team and environment. It would be our pleasure to welcome you back again for another chance to create even more memorable moments amidst the beauty of Phi Phi Island.Best regards,Wanlob HasalemSAii Guru

住宿方回覆: 尊敬的賓客，感謝您抽出寶貴時間與我們分享您入住期間的詳細體驗。我們非常重視您的真實感受，這有助於我們了解哪些方面做得好，哪些方面需要改進。我們很高興得知您喜歡我們寧靜的環境、寬敞的別墅以及我們團隊成員的熱情友好。同時，我們也對您遇到的問題深感擔憂，特別是早餐服務、水果品質以及與我們廚師團隊的互動方面。請您放心，我們已將您的意見回饋給高階管理層，以便他們立即進行審查並採取糾正措施，因為這些不足之處遠低於我們致力於提供的優質服務和熱情款待。我們也注意到您對客房設施、泳池開放時間和交通便利性的回饋。這些細節對我們不斷改進賓客體驗、確保賓客享受盡可能順暢舒適的體驗至關重要。您的安心是我們一切工作的核心，得知我們未能讓您滿意，我們深感遺憾。對於造成您的不便，我們深表歉意，並真誠地希望您能再給我們一次機會，讓我們重拾您的信任，為您打造您期待已久的難忘海島度假體驗。此致，Wanlob HasalemSAii Guru

住宿方回覆: Dear Valued Guest,Thank you very much for taking the time to share your review with us. We are delighted to know that you enjoyed the comfort of our rooms and the relaxing views from our Lazy Pool 🌊✨.At the same time, we sincerely appreciate your constructive comments regarding the location, transfer services, minibar, and dining options. Your feedback is very valuable to us, and please rest assured that we will review these points with our team to see how we can improve both convenience and overall experience for our future guests.We hope that despite some inconveniences, you were able to take home some pleasant memories of Phi Phi Island, and we would be very happy to welcome you back again with improved touches.Warm regards,Wanlob HasalemSAii Guru

住宿方回覆: Dear jball,Thank you very much for your amazing review. We’re delighted to know that your family enjoyed the stay, especially with the complimentary upgrade, the swimming pool, and the many fun activities for the little ones — from cycling to exploring the beach and even feeding Nemo fish.It’s also wonderful to hear that our breakfast variety and fresh juices added to your mornings, making the experience even more enjoyable.We truly look forward to welcoming you and your family back to SAii Phi Phi Island Village for another memorable escape filled with YOUR PEACE-OF-MIND.Best regards,Wanlob HasalemSAii Guru

住宿方回覆: 親愛的yoongma，非常感謝您的評價。我們很高興您喜歡我們度假村的美景、SAii工作人員的熱情友好，以及自行車、高爾夫球車和乘船遊覽等活動。我們也感謝您對餐飲和早餐的評價，這將有助於我們進一步改進。我們期待您再次光臨SAii皮皮島度假村，享受輕鬆愜意的假期，讓您徹底放鬆身心。此致，SAii Guru Wanlob Hasalem

住宿方回覆: Dear Valued Guest,Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to hear you enjoyed the friendly service, relaxing atmosphere, and the flavors of our Thai cuisine at Ruan Thai. Your kind words about our team truly mean a lot to us. It would be our pleasure to welcome you back again for another memorable island escape.Best regards,Wanlob HasalemSAii Guru

住宿方回覆: Dear Valued Guest,Thank you very much for your outstanding review. We’re delighted to know your stay exceeded expectations and that you enjoyed the beauty and tranquility of our resort.We look forward to welcoming you back to SAii Phi Phi Island Village for another relaxing escape filled with YOUR PEACE-OF-MIND.Best regards,Wanlob HasalemSAii Guru

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share such detailed feedback about your recent stay. We are pleased to know you enjoyed the peaceful beach setting and the natural beauty of our surroundings. Your visit was a true special and we appreciate the opportunity to share our unique location with you.We are, however, truly sorry to learn that some aspects of your experience did not meet your expectations, particularly regarding pre-arrival communication, special arrangements and the service process. Your comments are valuable to us and will be reviewed carefully with our team to improve responsiveness, enhance guest convenience and ensure that every stay feels more personalised and seamless.We also appreciate your observations on lighting, activity charges and pricing. These points will be taken into consideration as we continue refining our offerings to create better value and comfort for our guests.We hope to have the opportunity to welcome you back in the future and provide an experience that reflects the high standards we strive for at SAii Phi Phi Island Village.Best regards,Wanlob HasalemSAii Guru

住宿方回覆: 尊敬的Darkforth：感謝您給予的寶貴回饋。我們很高興得知您喜歡我們豪華花園別墅的寧靜環境、絕佳景色和舒適體驗。我們期待您再次光臨SAii皮皮島度假村，在天堂般的島嶼上留下更多難忘的回憶。此致，Wanlob Hasalem，SAii Guru

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay at SAii Phi Phi Island Village. We are truly sorry to hear that your experience did not meet your expectations in several areas.We sincerely regret the inconvenience you encountered regarding the beach conditions, snorkeling experience, and transportation arrangements. Due to our location in a protected marine area on the northern side of Phi Phi Island, the beach is naturally affected by tides throughout the day, which may cause limited access for swimming or snorkeling during low tide. While this can vary by season, we understand how it may have impacted your stay, and we are working on improving how we communicate this to our guests in advance.Regarding your comments on the restaurant's availability and service, we apologize if our team did not reflect the level of warmth and attentiveness we are known for. Your comments will be shared with the relevant departments for immediate review and retraining where needed.Lastly, we understand your concerns regarding transportation pricing. While we strive to offer reliable transfers in partnership with local providers, we also take your comments seriously and will explore ways to enhance clarity and options for guests moving forward.Though we regret that your stay left you feeling disappointed, we appreciate your candor. Your comments help us reflect and take action — and we sincerely hope we may have the opportunity to offer you a much-improved experience in the future.Best regards,Wanlob HasalemSAii Guru

住宿方回覆: Dear Kok Hao Nan,Thank you for sharing your wonderful experience. From smooth check-in to enjoying our private beach, it means a lot to know you found value and happiness throughout your stay. We look forward to welcoming you back for more naturally inspired moments.Best regards,Wanlob HasalemSAii Guru

住宿方回覆: Dear Valued Guest,Thank you for sharing your wonderful feedback and for highlighting both the things you enjoyed and the small area where we can improve. We’re delighted you found the room spacious, fresh, and well-equipped, and that our snorkelling area added beauty to your stay. We’ve noted your comment regarding the transfer service during peak times and will work on making this smoother for future visits. We can’t wait to welcome you and your friends back for another stay filled with island charm and YOUR PEACE-OF-MIND.Best regards,Wanlob HasalemSAii Guru

住宿方回覆: Dear Valued Guest,Thank you for your perfect score and kind note. We’re delighted you enjoyed your stay and the view of our peaceful beachfront.Your feedback encourages us to keep crafting heartfelt stays filled with warmth and care.Best regards,Wanlob HasalemSAii Guru