Halamanan Residences的評論

住宿方回覆: Dear Cklev,Greetings!We appreciate your feedback and we are delighted to know you enjoyed our service.Your satisfaction is our top priority ,and we look forward to serving you again soon.Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.Halamanan Team🌺

住宿方回覆: Hello ,Let me start first to say this couple arrived already at the resort very grumpy.The temperature in the Philippines at that moment was around 33 degrees and the water was working at the moment they stepped into the villa . So the accusations of no hot water at the first day is wrong.The water ( solar on the top of the roof had a problem so the water on the second day was getting colder as usual. We asked our maintenance to look at it immediately but there was a spare part that was broken and needed to be replaced. But this did not mean the water was cold : )The lady was extremely rude and aggressive as we tried to explain that the spare part had to come from Manila and so we offered indeed a compensation and even another villa . They refused the other villa . It was as she wanted just the whole refund and wanted to leave . That was her goal . I understand some people do not like peace and relaxation in a peaceful environment. They did not like the hotel .While talking to the lady in a nice way she even opened all windows purposely and let the mosquitoes fly in . Politely asking if she could respect and close them in respect of the next guest she refused and said : close it yourself.It was especially the lady that was very aggressive and racist as she called us the white ones .We are in the Philippines and so we need to adapt if there is a small issue. It’s a small island and things cannot be fixed in 1,2,3 .We have all respect for that but unfortunately not everyone has this respect.Nothing was good enough for those people and everything we offered has not been accepted . So this is really a bad attitude from their part and so we prefer not to have those people anymore in our resort .We have amazing reviews on all platforms but then you cannot please everyone.Kind Regards,-The Halamanan team

住宿方回覆: Greetings! Thank you for taking your time to leave us a review. We are delight to know that you enjoy your stay in our resort. but actually we have 1 villa that can accommodate 5 pax that is good for 5 family member.😊 also we apologize if the road going here is not good but we also believe in the saying "Difficult roads lead to beautiful places". Your feedback motivate us to continue providing excellent service. Thank you and see you soon! Halamanan Team🌺🌿

住宿方回覆: Dear Guest,Greetings!Thank you for the reviews.We are thrilled to know that you enjoyed our hotel service. Your feedback motivates us to continue providing exceptional service to all our guest. Your satisfaction is our top priority. And we look forward to serving you again soon.Halamanan Team🌺Halamanan Team🌺

住宿方回覆: 你好，野百合，如果你有這樣的感覺，我們深表歉意，但在我們這邊，我們已經盡力了，我們甚至提出了一些改變這種情況的選擇。我們甚至建議您購買另一棟別墅來容納大家，因為我們在此期間有可用的別墅，或者只是將您的預訂升級為我們的兩臥室別墅，這樣您就可以住在一起。無論如何，首先這不是我們的錯誤，因為一旦您預訂了，我們的酒店政策中就會明確說明，我們只能容納每棟別墅的最大容量，為此，我們對額外的人非常嚴格（一條規則）以及因防火而引起的安全問題）。最重要的是，是的，您是一個兩口之家，您預訂了 2 棟別墅，每棟別墅 2 人，總共 4 人；但問題是，您到達的人數為 7 人，這意味著您來的人數比您預訂的人數要多，正如我之前所說，我們只是遵守我們的規則，以確保客人的安全。至於退款，我們也會在您取消預訂之前告知您，您的預訂不可退款，因為您在入住日期實際取消預訂。我們的政策中也明確規定，只有在入住日期前 30 天取消預訂，您才能獲得全額退款。但是，儘管我們遭遇瞭如此糟糕的遭遇；我們仍然感謝您考慮在我們酒店預訂。問候，-哈拉馬南管理🌺🌿

住宿方回覆: Greetings! We appreciate your feedback and are delighted to know you enjoyed our service. We'll continue striving to provide exceptional service and outstanding customer care to make every interactions with us remarkable. Your feedback motivates us to continue providing exceptional service to all our guest. Your satisfaction is out top priority, And we look forward to serving you again soon. Thank you for taking the time to leave us a review. Halamanan Team🌺🌿

住宿方回覆: Greetings! Thank you for taking your time to leave us a review. We are delight to know that you enjoy your stay in our resort. We apologize if our road going here is not good but we also believe in the saying "Difficult roads lead to beautiful places". Your feedback motivate us to continue providing excellent service. Thank you and see you soon! Halamanan Team🌺🌿

住宿方回覆: Greetings! Thank you for your feedback and we are delighted to know you enjoyed our service. We'll continue striving to provide exceptional service and outstanding customer care to make every interactions with us remarkable. Your feedback motivates us to continue providing exceptional service to all our guest. Your satisfaction is out top priority, And we look forward to serving you again soon. Thank you for taking the time to leave us a review. Halamanan Team🌺🌿

住宿方回覆: Hello Wangbog,Greetings!It is clearly written in our page the description of the property and about Halamanan. For the road we cannot do something about it since it is a private road going to the property. Halamanan is nature and tranquility. This is the place where you can relax and enjoy the ambience of nature. Thank you for your review.Halamanan Team🌺

住宿方回覆: Greetings! We appreciate your feedback and we are delighted to know you enjoyed our service. We'll continue striving to provide exceptional service and outstanding customer care to make every interactions with us remarkable. Your feedback motivates us to continue providing exceptional service to all our guest. Your satisfaction is out top priority, And we look forward to serving you again soon. Thank you for taking the time to leave us a review. Halamanan Team🌺🌿

住宿方回覆: Greetings! We appreciate your feedback and are delighted to know you enjoyed our service. We look forward to serving you again soon. Thank you for taking the time to leave us a review. Halamanan Team🌺🌿

住宿方回覆: Greetings! We appreciate your feedback and are delighted to know you enjoyed our service. We'll continue striving to provide exceptional service and outstanding customer care to make every interactions with us remarkable. Your feedback motivates us to continue providing exceptional service to all our guest. Your satisfaction is out top priority, And we look forward to serving you again soon. Thank you for taking the time to leave us a review. Halamanan Team🌺🌿

住宿方回覆: Greetings! We appreciate your feedback and are delighted to know you enjoyed our service. We'll continue striving to provide exceptional service and outstanding customer care to make every interactions with us remarkable. Your feedback motivates us to continue providing exceptional service to all our guest. Your satisfaction is out top priority, And we look forward to serving you again soon. Thank you for taking the time to leave us a review. Halamanan Team🌺🌿

住宿方回覆: Greetings! We appreciate your feedback and are delighted to know you enjoyed our service. We apologize if you don't like the breakfast that we serve but we'll continue striving to provide exceptional service. and for the the towel we are ECO friendly we change towel every 2-3days it depends how long you stay but we clean the room everyday. Your feedback motivates us to continue providing exceptional service. Your satisfaction is out top priority, And we look forward to serving you again soon. Thank you for your feedback. Halamanan Team🌺🌿