吉隆坡皇家飯店的評論

住宿方回覆: Dear Mr / Ms, Greetings from Hotel Royal Kuala Lumpur!Thank you very much for taking the time to share your detailed feedback. We are delighted to know that you appreciated our convenient location, just a short walk from the subway station and close to several shopping malls, making dining and shopping easily accessible.We are also pleased that you found your room spacious and well equipped, and that our team’s friendliness and warm greetings left a positive impression. Your kind words will certainly be shared with our staff as encouragement.We sincerely apologize for the inconvenience caused by the motorcycle noise at night. As we are located in the heart of the city, occasional traffic noise can occur. Nevertheless, we truly appreciate your understanding and will continue exploring ways to enhance our guests’ comfort.Thank you once again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay in Kuala Lumpur.Best Regards,Norizan Binti YaacobGeneral Manager

住宿方回覆: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur!Thank you for sharing your feedback. We are pleased to hear that you enjoyed our excellent location and found our pricing reasonable. It’s great to know that our proximity to Jalan Alor, Chow Kit Market, and major shopping malls made your stay convenient.We also appreciate your kind recommendation and are glad you found plenty of nearby options for breakfast. We look forward to welcoming you back to Kuala Lumpur for another enjoyable stay.Best Regards,Norizan Binti YaacobGeneral Manager

住宿方回覆: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur!Thank you very much for your outstanding rating and for sharing such detailed feedback. We are delighted to hear that you enjoyed our convenient location near Yaro Street and found the family room spacious and comfortable for your stay.It is also wonderful to know that you were satisfied with our breakfast variety and taste. Your kind comments truly encourage our team to continue delivering a pleasant experience for our guests.We look forward to welcoming you and your family again in the future.Best Regards,Norizan Binti YaacobGeneral Manager

住宿方回覆: Dear Ms. Win7912,Greetings from Hotel Royal Kuala Lumpur!Thank you for your outstanding review and perfect ratings. We are thrilled to hear that you enjoyed your beautiful, spacious, and comfortable room, as well as the excellent service and city view. It’s wonderful to know that our location and self-serve breakfast added to your enjoyable stay.Your kind recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay.Best Regards,Norizan Binti YaacobGeneral Manager

住宿方回覆: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your detailed feedback and for your great ratings. We are glad to hear that you found our location convenient, the room clean, and the facilities well-maintained.We sincerely apologize for the inconveniences you experienced regarding your IC card and housekeeping oversights. Please be assured that, your comments have been shared with our team to prevent similar issues in the future.We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay.Best Regards,Norizan Binti YaacobGeneral Manager

住宿方回覆: Dear Mr / Ms Tempo_123,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback with us. We are pleased to know that you found the bed comfortable, enjoyed the quiet environment, and appreciated the convenience of our elevators as well as the surrounding scenery.At the same time, we sincerely apologize for the cleanliness issues you experienced in the bathroom and your concerns regarding air freshness. Please be assured that, your comments have been shared with our housekeeping and maintenance teams for immediate review and improvement.Your feedback is very important to us as it helps us identify areas where we can do better and enhance our guests experience.We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant and improved stay.Best Regards,Norizan Binti YaacobGeneral Manager

住宿方回覆: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur!Thank you very much for your amazing 9.5 rating and for your continued trust in staying with us during your visits to Kuala Lumpur. We are truly delighted to know that you find our location convenient and our service excellent. Being just a minute’s walk from the MRT station and within easy reach of shopping destinations such as Lot 10 and Berjaya Times Square certainly makes exploring the city effortless, and we are glad this adds value to your stay.It is especially heartwarming to hear that you have stayed with us 5–6 times and continue to choose our hotel whenever you are in Kuala Lumpur. Your loyalty means a great deal to us.We truly appreciate your kind words and look forward to welcoming you back again for another wonderful stay in the near future.Best regards,Norizan Binti YaacobGeneral Manager

住宿方回覆: Dear Mr / Ms, Greetings from Hotel Royal Kuala Lumpur!Thank you for your outstanding rating and for sharing your positive feedback with us. We are pleased to know that you were satisfied with the hygiene, service, and overall environment during your stay. Your kind comments are truly appreciated and motivate our team to continue delivering a pleasant and comfortable experience for our guests.We look forward to welcoming you back again in the future.Best Regards,Norizan Binti YaacobGeneral Manager

住宿方回覆: Dear Mr. Jimmy Kuan,Greetings from Hotel Royal Kuala Lumpur!Thank you for returning to stay with us and for taking the time to share your detailed feedback. We truly appreciate your continued support. We are pleased to know that you found our rooms spacious and that our daily housekeeping service, including replenishing water and toiletries, met your expectations. Your positive ratings for service and surroundings are also greatly appreciated.At the same time, we sincerely apologize for the issues you experienced during this visit. The bathroom door that could not be locked, the loose showerhead, and the stained pillowcases are certainly not up to our standards. Please rest assured that, we have shared your comments with our housekeeping and maintenance teams for immediate inspection and corrective action.We also regret the inconvenience caused by the soundproofing. While external noise can occasionally be noticeable due to our central location, we understand how important a quiet and restful environment is, and we will continue to explore improvements where possible.Thank you again for your honest feedback. We truly value it, as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience on your next stay.Best regards,Norizan Binti YaacobGeneral Manager

住宿方回覆: 親愛的匿名使用者：您好！吉隆坡皇家酒店向您致以誠摯的問候！感謝您給予我們如此精彩的評價。我們很高興得知，我們飯店毗鄰巨星體育館的便利位置、乾淨整潔的客房、舒適的床鋪以及熱情周到的員工，都讓您擁有了一次愉快的入住體驗。我們期待您的再次光臨。此致，總經理 Norizan Binti Yaacob

住宿方回覆: 尊敬的Tommyatang先生，吉隆坡皇家酒店向您問好！感謝您抽出時間與我們分享您的回饋。對於您的體驗，我們深感抱歉，並對您入住期間的不適和困擾深表歉意。請放心，我們非常重視您的顧慮，並正在與相關部門溝通解決，包括加強團隊的培訓，以確保客人的安全、隱私和舒適。感謝您對我們飯店位置便利性的肯定，我們真心希望未來有機會再次贏得您的信任。此致，總經理Norizan Binti Yaacob