棕櫚灣的 3 星級飯店

I will leave out the long list of things that led to my review of a bad situation, but I will provide the basics. I travel EXTENSIVELY for my work on the touring side of the music industry and was recently a guest at this property. My check in was done by ”Joy” who was incredibly professional and was even able to get me into my room before check in time (an incredibly important thing when you consider I sleep during the day and check out in the middle of the night) Let me digress and say the following; the room, the property, the location and everything associated with it were PERFECT! My issue came at that ”middle of the night” check out which is something I do constantly and no other hotel chain has issues with or unnecessarily complicates . Checking out, I walked up to the desk to discover the night clerk watching something on their phone. No biggie, but I have always been of the thought that there is SOMETHIING that needs attention while you are at work and you are not being paid to watch movies, videos, tik-tok's etc while on the clock, but I digress. I hand the young lady the key and tell her I am checking out. I further tell her that I don't need a receipt, it will come to my email. I proceed to the lobby, grab a seat while I and a colleague await our ride back to the venue. I minute later I get an email alert so I open it to confirm my receipt. Imagine my surprise and FRUSTRATION when I do not find a receipt but a late no show CANCELATION! I go back up to the desk and tell the young lady what I just received and she has the audacity to say ”Well I wish would have been more clear, there is nothing I can do about it now” At this point I am just dumbfounded and asking myself how I could have possibly been ”more clear” than saying ”I AM CHECKING OUT” Just because you are not accustomed to folks checking out in the middle of the night does not mean it is uncommon. I walked away believing all was a total loss and pointless to do anything further. After letting this ”stew” for a couple of days I called the desk and spoke with ”Joy” and explained the situation. Joy was a true professional and actually said, ”I was waiting for your call to be honest” I explained the situation and she explained things from her end and offered that I might reach out to the Diamond desk and see if they could help. Let me interject this nugget... On this tour, I have been in Hilton properties exclusively for the previous 43 days and I had already retained Diamond for 2024 and I had already had THREE previous issues ALL OF THEM AT HOME2 where I needed to reach out to the Diamond desk which was a major PAIN (so much for loyalty). For this reason I resigned myself to the fact that this stay would be uncredited (as a cancellation) and I was just going to write it off and avoid Home2 in the future. Later that day I miss a call from Joy who left me a voicemail telling me that she had taken it upon herself to reach out to the Diamond desk to get me credit for thi

酒店很乾凈，非常適合開車出遊，衞生條件好，酒店提供免費早餐，設施很新，應該剛開業沒多久，免費停車很好

若想要遊覽棕櫚灣，溫馨棕櫚灣家園：戶外泳池，臨近海灘！將會是一個不錯的的住宿之選。Turkey Creek Sanctuary位於幾步之遙的地方。飯店鄰近多個熱門旅遊景點，包括Castaway Point Park、Shady Oaks Lounge和Nightmare Survival，旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有熨衣設備和空調，讓您感受到更加貼心細緻的入住體驗。浴室內提供吹風機，讓您感受到賓至如歸的享受。旅客可以在閒暇時間去飯店的休閒區，提升健康幸福感。

房卡突然不能開門，服務員態度不錯，但無法修好，衹能用備用鑰匙給我。用起來不如門卡方便。早餐不錯的

在路上度過了漫長的一天,我欣賞了這家可愛的酒店的一切!地面修剪得很好。前台的坎迪斯在辦理入住時熱情歡迎,他完美結合了友好和高效,第二天早上的帕特里克@結賬。明亮美麗的大堂裏有幾個行李車/自動前門,讓我的行李箱,公文包,冷卻器和錯誤設備快速和EZ卸載。兩個快速的電梯。我的房間乾淨舒適,有冰箱/微型和室內咖啡/茶。免費wifi w/充足的信號強度。花崗岩櫃檯空間充足,明亮的白色毛巾供應充足。睡在超級舒適的牀上,牀單和許多肥厚,蓬鬆的枕頭。停車場光線充足,我覺得我的車輛很安全。我特別讚賞停車位足夠寬,可以容納我的Tundra船員出租車,我實際上可以打開門。我沒有使用的設施包括游泳池,健身和商務中心。一對小的家務問題:在淋浴中發現黑色黴菌,感到驚訝。鬧鐘被拔掉了,當我去把它插上並重置時,注意到夜攤後面的碎片,包括糖果包裝器和某種藥丸,所以我把它插在台燈裏,而不是因爲yuck,我不想回到那裏。此外,牀頭燈生鏽了,需要更換,希望有usb端口的東西。否則,一切都一流&我會很高興再次入住這裏:-)

這是我和孩子去的地方,可以離開,享受游泳池,早上的早餐美味,我住過的每個酒店中最舒適的牀,淋浴很棒,房間很乾淨。酒店的工作人員對我們總是很尊重,他們關心你的幸福,我們總是住在這裏很舒服,我們經常住在這裏,這是我們去的第一地方。