On first night we did not get our booked hotel as Philip said another client did not check out so he put us to another lower grade hotel (no toilet paper, no water, smelly bedsheets and poor equipped bathroom which we did not want to have shower there). We were so tired and exhausted at the middle of the night (Sydney time) and had to drag our luggage through all the buzzing dirty streets to the other hotel. On the next date, after we complained to Philip and negotiated with him vigorously, he finally agreed to refund VND300k and upgrade our room. We did not expect the hotel bathroom shower does not have separate area or screen so the whole bathroom is wet after the shower. Breakfast is very basic with limited choice. The hotel location is convenient but only if you do not mind next to the market and surrounding noise due to poor noise isolation. Will not stay there again.