美式長居飯店 - 洛杉磯 - 安大略機場(Extended Stay America Suites - Los Angeles - Ontario Airport)

Great service

乾淨的設施，Ryan一切都很好，可以為您提供很好的客户服務。

#好評#對職員友善度滿意；#負評#對鄰近店舖失望

The price was good and the bed was pretty comfortable. However, the cleanliness of the room was bad, hair in the shower and bed. Weird smell near the bed. The heater/air conditioning was loud. I could hear noises in the hallway and outside all night. The front desk person entered my room with a key while i was in the room, but i had the slide lock on. She said she heard my window was open? But just walked away quickly. The "breakfast" was coffee and packaged muffins. Overall very poor!

One of the worst hotel I stayed in. “Ghetto” I checked in late evening and nobody was at the front desk. I waited for about 10min. I was looking around the lobby it was dirty. Finally a lady came out in her jogging suit and looks like she just woke up. Unprofessional! I went into my room and it did not looked clean! The bathroom sink looked gross. There were little hairs on the sink. There were no remote control for the TV and could not connect to WFI. I didn’t bother to let the front desk know bcuz too tired to complain and since I was only staying overnight I just dealt with it. Would not recommend this hotel to anyone.

The hotel premises are dirty (entrance and hallways), and there were many suspect individuals in and outside the building. While my room was clean, when I went to take my shower after I did my inspection, I noticed the drain was clogged, so I had to take the shower in intervals to allow some of the water to slowly drain out. Apparently there were no other rooms, as I did try to get into a different room. For this hotel to be in fairly nice part of the city, it does not match the aesthetic of everything around it. I will likely never book here again.

Customer service is nonexistent. They are rude and so entitled you would think they own the place. My room was not cleaned properly I found a whole pair of leggings and t-shirt underneath the sink in the bathroom. Hair was stuck to the tub and wall. Overall ridiculous.

Horrible the smell was overwhelming, someone had been in the room. Dirty we had to leave and ask for a refund which I’m having trouble getting. I didn’t know this place was a low income apar**ent also