華盛頓特區銀泉希爾頓逸林飯店及度假村(DoubleTree by Hilton Washington DC Silver Spring)

The customer service is not ok 😕

well-managed hotel. Very comfortable to stay in this hotel

The hotel was fine, and the staff were friendly and welcoming. However, housekeeping came to my room 3 times during the morning, interrupting my stay. The 1st time was before 8:30 AM. I'm not sure when the 2nd time happened but the 3rd time happened an hour before I was scheduled to check out of my room (12 PM). The second visit was while I was sleeping. House keeping entered the room and only left after I responded that the room was still occupied. I had also left items in the room (2 necklaces) I contacted "lost and found" was sent to voicemail and have yet to receive a call or email about a case or a report. I included a phone number and email to contact me.

Check in on Christmas night was fine other than we were unaware of $20 parking fee. Coffee maker in the room did not work and was promptly replaced. Upon returning back the second night, pajama top was missing and reported to front desk - housekeeping gone for the night. The next morning we spoke to front desk clerk at checkout but housekeeping had not arrived. It has been two days with no follow up. We had to ask the clerk to comp us for parking - he only offered one day, but that is all we used. Yet we have been charged for two. The room was clean and comfortable, but lack of customer service is problematic.

This could have been a really great stay if it weren't for the condition of the hotel. The staff was courteous and professional. My room was comfortable (I had a kind of suite). However, the hotel is very much in need of repair. shabby carpets, corroded faucets and pipes, etc., took away from what was mostly a good experience.

We stayed here for a wedding nearby. It was a 5 minute drive. We were going to book at another property, but by the time my group was ready to book, this was less expensive. However, I mistook this property for the other and booked it because I thought they offered a free continental breakfast. It is not free. It's $16.99 per person. However, the breakfast os exactly the sams as a continental. I was greatly disappointed by that because we spent $40 (tip included) for a beyond basic breakfast that's not conducive to someone watching calories. Otherwise, the bed was amazingly comfortable and the front desk person that worked the night shift was kind and hospitable. And the room was clean. I recommend staying here but go out for breakfast.

When you walk in the floor is sticky it makes a squishy sound when you walk across it. The vent in the bathroom is covered with Dustin hair and the coffee pot didn’t work the sink was dirty and when I asked the front desk clerk to make a room adjustment or to give me some coffee she said she wasn’t able to do that.

Everything was fine except for the fact that the garage has neither valet parking nor any security. Getting there at night and having to haul considerable luggage through a dark garage, particularly considering one of us is a low-vision person, wasn't so great. And the attitude we got from security when we asked them to walk us down the next morning was not great either. Not coming back. However, if such things don't bother you, everything else was fine. Comfortable bed, clean room.

The property was understaffed. Check-in took much longer than expected. The rep who checked me in was nice, but had to handle all the check-ins. Although my Room was non-smoking My room smelled like Smoke.