奧克格羅夫智選假日飯店(Holiday Inn Express & Suites Oak Grove)

Non smoking room smells like Cuban cigar. I asked for another room and the front desk clerk told it can't be done because the hotel was overbooked. My husband and me ended with allergies next day. Besides the smell, customer service was poor.

There is no way to control the temperature in the room. It was very warm in the room and the controls did not work. Room 411

Very clean room, front desk people were great. The maintenance person left equipment in the room and did not vacuum the carpet after completing the work.

Really appreciated friendly front desk attendant had our room ready for us when we arrived

Staff was helpful. Easy check in. Hot breakfast. Pool water was cold.. they checked it and it was at the temp it was supposed to be.. No complaints other than that.

I didn't like that although id already paid through *******, they wanted my cc to charge $xx for any extras then said they would credit it back in 3-4 days. There was no extras in the frig worth the amt they charged nor any laundry bag in the room...so what was the point.

The TV would not connect to WiFi so Netflix wasn’t available. 3/4 of the TV stations didn’t work

Bed was comfortable. Room was fine. Breakfast was not as nice as other Holiday Inn Expresses. Very small pancakes and there was no variety from one day to the next.

The breakfast was excellent. Room was clean, beds were comfortable. We liked the choice of pillows (soft vs firm).