Original review posted on May 10th, 2024. Checked in at 345pm. THE ROOM THEY GAVE US HAS NO WORKING AC upon checked in, and after dealing with two maintenance call with no results, we stepped out for dinner. Now @ 10 pm and the room is 80 degrees and the AC is not even turning on! Needless to say i was not a happy camper and told The manager, Justin Jefferson, if he had done his job and switched us 6 hrs ago this would not have been a problem! Instead of being apologetic, he was rude and basically told me they will switch my room tomorrow and he is giving me 50% off tonight and actually WALKED AWAY! The front desk agent and i was left standing there flabbergasted! The poor is trying his best to talk to me, basically doing the job the MANAGER should be doing! Apparently AC is a problem at this property as i overheard another agent telling a guest over the phone to ‘just open your window’? I have filed a complaint with Marriott corporate as leaving a paying guest in an hotel room @80 degrees with NO AC cannot be ok? Depending on what room correction i am given tomorrow, formal complaint to The Department of Consumer and Worker Protection (DCWP) might be in order? Update after check out : We did received the 50% discount on our first night’s rate of $323.95, but they ‘re-rate’ our night instead of taking out 50%, not sure if this is an effort to ‘hide’ the fact that they had to give a 50% discount for an unfit to occupy room? Received a standard reply from Geetika Ghai to ‘email’ her back to further discuss? I know this game they will never follow-up, which is why i am posting this updated review as Tripadvisor reviews cannot be updated, just cancel and repost. There is nothing Geetika Ghai - Director of Front Office with Bridge Hotel Group, can write to excuse what happened to us because apparently she was the one that said NO to moving us after she and Justin Jefferson were briefed about our room with no air and a dangerous bathroom door! This was told to me by Justin Jefferson, that is unless he is lying? The bathroom barn door track was so damaged that it was resting ON the carpet and it was impossible to open if you are in the bathroom, we had to open and shut the door for each other each time we want the door closed. Requested additional pillows did not show up after 6hrs, housekeeping was going to give us lotion but it never showed up! We were moved to the other end of the same floor (14th) to the identical room with a working (although difficult to control accurately) AC. We accepted it as are just so relieved to have AC after a night of no air and 80 degrees! The problem with this new room is that it’s at close proximity to the ‘maintenance’ office. You will hear their door slam shut multiple times early in the AM and sometime late into the evening, and our room will vibrate violently with each slam! There is definitely the reportable safety hazard of a house keeping cart ‘parking’ in our hallway EVERY DAY AND NIGHT (see at
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