倫敦帕丁頓住宿飯店

我們只在倫敦呆了幾天,並不打算多住酒店。帕丁頓的A點符合賬單位置方便,沒有大城市典型的破舊酒店價格。很明顯,酒店最近裝修過了。我們的房間很舒適,但很小!甚至比我們的遊船艙小,因爲沒有衣櫥。這也意味着沒有好地方放行李。而且它沒有窗戶對於我們來說,酒店房間也是第一個。就像我們的郵輪艙一樣!幸運的是,我們在那裏只睡覺和洗澡。前台工作人員很友好,辦理入住手續很快。我們沒有嘗試他們的早餐(這是額外的費用)。相反,我們在步行距離內找到了很棒的餐館。他們的系統有一個奇怪的故障,在檢查當天(我們出去吃早餐時)取消了我們的鑰匙卡,儘管我們還沒有退房!酒店提供wi-fi,連接迅速可靠。對此我們非常感激!

酒店確實有些年代感了，設施比較老舊，不過入住過後還是比較滿意的，首先在倫敦地區這家酒店的房間就不小，衞生間也超大，洗漱用品都配備，房間的床非常軟，睡的很舒服房間隔音不錯比較安靜都有按時打掃，酒店的早餐正宗英倫風格，不算多也很豐富味道很地道，前台以及餐廳門衞接行李的工作人員都很有禮貌，酒店對面就是地鐵，附近小型超市麥當勞餐廳韓國餐廳酒吧咖啡館都有，第一次來倫敦感覺非常棒！

Danielle at the coffee shop was so pleasant and kind. They were out of cheesecake, but told us they could have more in a few minutes so we waited. She was entertaining and a delight to speak with while we were wait. Great customer service!

We are so glad we chose Wilde apartment hotel in the Paddington district. Wonderful staff, really service-friendly and caring about the guests. The hotel is in a nice area and it was easy to get to our planned activities in the city. If we ever return to London, we will stay at Wilde. A big thank you from two parents and two teenage girls.

我們在這裏住了3晚,第一晚房間錯了,去接待後接待後面的無知女人無濟於事。她的男同事第二天換了房間。4間房全是垃圾場,不適合1星。我們地下室的房間就在地鐵線的正上方,每隔幾分鐘就能聽到它旅行的聲音。這裏不存在健康和安全。早餐很基本,沒有熱的食物,牛奶是酸的,存放在燒瓶裏。除了接待處外,到處都是骯髒的。我們在這裏呆了三天,酒吧裏有兩個人被關閉了,因爲酒吧服務員沒有上班,也沒有其他人被授權打開酒吧,包括經理。在等待辦理登機手續時,要收取10英鎊的行李儲存費!!!在多次通過接待處時,我們聽到至少6人抱怨他們分配的房間。網上的照片與照片沒有任何匹配。窗戶無法鎖定,保險箱無法工作,在“新裝修的浴室”中腐蝕水龍頭,淋浴被堵塞。價格過高。這個地方不是酒店!不幸的是,0星不是一個選項。

The service at reception with Amara and Rania could not be better. They were very open to help on any request. I booked a Single room and requested if could be Upgraded to a bigger Room which was accepted without any problem. Room was all what i needed. Clean, spacious and nice overview of London. Amara also was so nice to offer me a Coffee when she saw me attending some phone calls at the Breakfast room. Definitivamente volvere a este hotel y el servicio el principal motivo.

是次和朋友出遊(11月)﹐ 首先，地點距離Paddington station只有5分鐘路程，附近有多條巴士路線(7,27,205) 往市內著名景點(大英博物館、Big Ben、西敏寺、Oxford street、Camden market,及幾個大火車站(King's Cross station、St. Pancras international station、Euston station);車程都在30分鐘內， 所以出行 非常方便。酒店設施簡約，浴室是企缸，空間比較少，亞洲人剛剛好，**但歐美人士或身型高大人士可能要留意，會碰到花灑或玻璃門**。這次訂的是雙床房(包早餐), 除了兩張床外，有一個床頭櫃，有化妝枱，有木架可以放一個26吋喼但只能90度打開，每次只可以全打開一個喼。注意，房間沒有衣櫃，只有一條木柱及5個衣架，就在放喼的位置上，所以不能掛大衣(要發揮創意解決)。酒店清潔度尚可，始終那區的樓齡已不小，設施比較舊是正常，但衛生是滿意的。另外，早餐我是給贊的；雖然種類每天都一樣：有多士、bagel、牛角包、芝士、火腿、莎樂美腸、 boil egg、穀物脆脆片、乳酪(每天不同)及生果。飲品有咖啡(自動咖啡機提供)、茶、及果汁(蘋果汁及橙汁); 最重要是吃得飽。是次費用5晚連早餐$62xx, 比較附近的酒店來說，非常公道合理。而且員工非常有禮貌及幫忙，所以會推薦給想找地方可以瞓覺，沖涼及budget有限的人。 P.S. 這酒店有電梯，是次住四樓，所以有一邊是斜屋頂，感覺空間會少了些，酒店有中央冷、暖氣，運作良好。

早餐稍微簡陋點，不過其他設施服務都很好、價格也還可以接受，下次會再考慮

酒店網站的圖片和酒店在TripAdvisor上發佈的圖片沒有準確描述這個地方的現實,包含食物的圖片不是來自這家酒店或酒店餐廳的。這裏沒有花園,也沒有室外(花園般的氛圍)用餐。現實是房間(至少我們住的房間)很小。如果你有一大塊行李或超過一個,你會掙扎。我們給的第一個房間的A/C沒有用,這是在倫敦一個32+deg(90+F)的一週,直到我告訴他們我們要退房時他們給我換了一個房間。新房間有點灰塵,地毯很髒,門邊有一些大污漬。淋浴排水管排水不好,所以一個人不得不關掉淋浴,讓排水管保持下去,以免浴室被洪水淹沒。這絕不是4星級酒店,電梯很小,只住3個人沒有行李,只有一個。房間大廳狹窄,其中一個感覺幽閉恐懼症。位置很棒,因爲它靠近帕丁頓站,但這真的是我們唯一能想到的優勢。餐廳的食物不是真正的酒店餐廳,服務充其量也一般。酒店所在的街道很髒,周圍潛伏着一些可疑的個人。我們不能向任何人推薦這個地方,我們肯定不會再住在這裏。

We had a very disappointing stay at Hotel Indigo, as our room was plagued with problems that the front desk had little sympathy for and lots of excuses. Half our stay (4 out of 8 nights) we went without AC - 4 sleepless nights in a room with temperatures in the 80s. Every time we reported it to the front desk, we were given a different excuse - from “it’s a known issue”, to “the whole neighborhood block is having problems (which made zero sense as AC in every other part of the hotel), to “maintenance is looking into it”. One morning, our room lost all power, and again, after a sleepless night, we made our way to the front desk, where we were told it was a neighborhood power grid issue. I explained that made no sense, as the maid next door was vacuuming and no where else in the hotel had lost power. Thankfully maintenance came to investigate (after much arguing with the front desk) and he said the card key controller that powers the room was broken, hence no power. A whole morning was lost to this, and we missed our prepaid excursion. Another morning the safe would not open - which is a horrible feeling with all our cash and passports locked away. Again, more time wasted waiting for someone to come and fix - maintenance told us not to use as the safe was old and broken. My biggest complaint was the lack of concern and attention from the front desk. No one seemed to know or care what we were going through, and we were made to feel like a nuisance when we had serious problems with our room. Upon checkout, we were asked how our stay was. I said it was honestly very disappointing, and explained all the issues we had. The front desk replied “Oh, I’m sorry. Would you like a copy of your invoice?”. Upon our return home, I received an email from the hotel inviting me to share feedback on our stay. I documented all the above, and asked for a follow-up reply. Almost immediately after it was sent, I received a form letter reply. As a loyal IHG Gold Elite member, I purposely booked this property over Marriott Bonvoy, even though this stay cost us much more. After this unacceptable experience, I will be spending future hotel stays with Marriott Bonvoy, where I am respected as a guest.