Room was quite old, very noisy AC. Crazy to find that there was no free bottled water available for a room at this price. Check-in clerk seemed to take pride in being wholly unintelligible for non English native. There seemed to be a bar with coffee in the hotel but he made sure we could not get a word of his explanations before passing to the next customer and the room was void of any explanations on the hotel amenities.
翻譯
alison
入住於 2023年11月
家庭出遊
1.0/5
發布於 2023年11月17日
Worst hotel I have ever stayed at. Hardly slept for 2 nights. Ruined our 2 day trip to NY. No soundproofing on windows and on 4th floor felt like at street level. Staff seem annoyed at check in even though had no special requests. Essentiallly were busy chatting with each other and acted like we interrupted to check in. Blinds ripped and dirty and falling off window on one side.
I enjoyed the neighborhood. The hotel was nice and I liked the decor. But it was most certainly not a luxury hotel. It was quite expensive for what it was. Staff was very nice and helpful. But I wish we didn’t have issues to begin with. We felt a little turned around by being offered an upgrade, which it wasn’t at all. The room was on the floor with the fitness room and you could hear constant pounding. The room they switched us to on the 5th floor had the same sound problem. Very unpleasant.
翻譯
ricardo
入住於 2023年11月
商務出差
1.0/5
發布於 2023年11月8日
Their lies. They charge my daughter $40 dollars per night extra that was not disclosed when we book. I paid in full for my daughter reservation because she is a student and had a budget for this trip. She didn’t have any money left in her card. She called us saying they would not let her in the hotel without a $300 deposit that would be refunded after she stays. We had to zelle to her $300 more. When she checked out they said we keeping $80 for 2 nights is fees we need to charge. Now we getting only $220 refund from deposit. Smooth way to get you to book.When we booked we ask to pay in full including taxes and all fees. They didn’t say anything about those fees. So when you book with this hotel remember is $40 extra per night plus $300 deposit to check in. We still did not received any refund.