Blooming套房(Blooming Suites)

Overall we had a pleasant stay. When we arrived they could not find our reservation, this does not surprise me because it was hard booking a room online or getting someone to respond to my emails. I finally booked a room on ******* yet they still did not see my reservation. However, the staff was kind and did give us a room, we only had to wait a few minutes. There is no iron in the room so make sure you are prepared for that. There are also no wash clothes provided. And mostly there is going to be just 1 towel in the room. The cost of the room does include meals and the food was good. The stay was nice and the staff is friendly and helpful.

1. 要求2間相鄰的房間。我收到了 Blooming Suites 的電子郵件，表示我的請求將會受到尊重。不是。 2. 我們到達時下午5:00只有一間房間準備好了。他們給我提供了一個房間，位於酒店另一邊，離我姐姐和丈夫不遠。不，謝謝！我要求入住相鄰的房間是有原因的：我獨自出國旅行，環境不熟悉。等了兩個小時才有房間。最後在晚上 7:00 給前台打電話，不知道房間是否已經準備好。後來有人敲我姊姊的門，把我搬到隔壁的房間：不相鄰。我選擇這家酒店的唯一原因是他們提供相鄰的房間！ 3. 前台很難找到我的預訂。當他們找到它時，他們不確定我是否付過錢。什麼？如果他們不能與************無縫合作，那就放棄吧！ 4. 晚餐供應時間為晚上 7:00。我們於 7:00 出現併入座。我們三個人決定點菜單上的菜而不是自助餐。我們要求的前 3 件商品不可用。我們問他們有什麼。她向我們指出了這些物品，我們做出了選擇。但我們直到 8:30 才得到服務！我們坐著坐著！當我們等啊等的時候，從來沒有提供水、飲料、麵包或任何東西給我們！ 5.整個服務團隊未經培訓，不專業。一家不錯的飯店最終會因為員工不知道如何迎接和幫助顧客，從顧客開車進來到離開，而最終破產。