曼非斯索尼斯塔 ES 套房飯店（Sonesta ES Suites 孟菲斯）

My experience was awful i stayed in room 202 and the air conditioning vent was hanging halfway off of the wall, it would make a loud noise throughout the day and at night keeping me from sleeping. There was no room service at all, we were provided with one roll of toilet paper for the entire weekend stay and only 4 towels. There was a half used paper towel roll with splatters on it from the previous stay. The room and hallways reeked of smoke which got into my clothes, hair, travel bags etc. The front desk attendants were rude and unhelpful. I called several times to the front desk with no luck which led me to have to spend my own money to provide things that the hotel wouldn’t. i am very displeased with my stay and am requesting a full refund/compensation. I don’t have photos but do have videos of the vent and the noises coming from it.

Very good

Very dissappointing all around. The picture of the kitchen is totaly wrong. The kitchen had zero dishes fry pan, glasses etc. Nothing. We had to ask for bare minimum plates etc to function in the kitchen and that ordeal took an hour. Limited towels, no pillow cases and the bathroom sink was totally stopped up and would not drain. To save time I fixed it myself. Large active leak and stain in the bathroom ceiling. No hair dryer. Finally got one at 10 pm. The back door to the hotel from parking lot broken and would not close. Therefore, no building security at night. Front desk doesn't open until 9am making an early departure checkout hard. We were at this same hotel ayear ago and we enjoyed it. This time a total failure. The hotel needs renivation or closed down. Never again.

Average Stay But.... I reserved a Queen suite at this location. Upon arrival, the room was average but there was an odd smell in the air that I thought may have come from the room being vacant. By the third day, the smell of mold & mildew was still there. While taking showers or flushing the toilet water ran out unto the kitchen floor. The kitchen tile, carpet, & closet door had previous water damage which caused the bottom of the door to peel drastically while attempting to put luggage in there. On top of that, I paid for a Queen suite and received a full sized bed. In the bathroom, the ceiling is peeling causing paint chips to drop when the moisture from the shower can't escape the room due to there being no ventilation system. It would've been a comfortable stay, however, that particular room needs some care.

The staff was very nice and accommodating. Only thing that was an issue was the water sprinkler in my room leaked occasionally making the floor in that area slippery..

Needs work There is some false advertisement going on, the place is not completely terrible but it definitely needs work. The room had burnt holes, there was a urine scent in the room, only to pull out the sofa bed and the sheets had old urine stains as if someone urines in the bed. The couch was so dirty and nasty that we had to cover it with a sheet plus go purchase an air mattress to sleep on. I’ve called to speak with someone about at least a partial refund.