希爾頓孟菲斯飯店

便利な場所で、スタッフの対応もやかったです。

gooooood

We arrived at 5:30 and there were no rooms available to check in to. There were people everywhere waiting to get a room with nowhere to go. People were in the restrooms trying to change clothes, do hair, and makeup because they had engagements they needed to prepare for. We had to leave to make it to our engagement on time so we were unable to unpack and change clothes before we left. Didn’t get back and check in until 11:00 pm. Wasn’t offered anything but a drink voucher.

I arrived at 3pm to check in. The line was extremely long. We were told the rooms were not ready and to return at 4pm. I returned at 4:10pm. Long line again with only 2 people working the front desk. I was still told no rooms are ready. I waited in the lobby until 5pm. Still no rooms. Remind you i previously paid in full a month ago $200. For 1 noght. I had an event to go to so I went back to the desk and asked for towels so I can go in the ladies room in the lobby to get dressed. I ended up getting naked and washed up in the lobby rest room so i could make it to my event on time. I returned around 9ish and they had me a room ready. The room is dated and the walls need to be upgraded. You have to hold the toilet handle until everything goes down. Just a dated old hotel that need upgraded. Not worth the money

We stayed in Room 904 and the bed's were infested with Bed bugs, we informed Hilton customer service and have pictures and videos of bed bugs crawling on the bed sheets we have yet to heat from Hilton.

The property needs updating. Ice machine on our floor was broken and if you wanted any ice, you had to go up 5 floors. Very inconvenient!

I was bitten by bed bugs. I was really shocked because the hotel was so nice and seemed so clean.

The location was great and very easy to park and access. All the staff was friendly and helpful. You can tell it’s an older hotel so there is some visible wear and tear in the rooms. But overall, a comfortable stay.