Homewood Suites by Hilton St. Louis Riverport-Airport West

Didn’t get the room I paid for. I was told that it was booked that way even though I had a reservation with it clearly saying we had TWO BEDS and a PULL OUT COUCH.

Somewhat clean needed towel brought never brought them, it's a peaceful place just need to clean better.

One front desk worker very overwhelmed. Walls in hallways are scratched up, outlets exposed, broken closets, dirty bathrooms, leaking faucets, hairy bed linens, broken air units, exposed wires, pull out bed no linens, pool shutdown, very little water, tv with no remote. We came here for the indoor pool and it was not even open. Very disappointing!! I will not stay here ever again. I will request a full refund for the inconvenience. We travel from another state to surprise my son in college and this ruined everything. Hotel needs a lot of updating, more staff, help with the cleanliness. I don’t recommend this hotel for anyone. I have pictures to prove everything I’ve written above. Oh I forgot to mention the back entrance door is broken so anyone can access the hotel whether you have a key or not. That is violating every paying customers SAFETY. I will make sure everyone involved with the whole process is notified until something is done. That is truly a lawsuit. This hotel has so many code violations and they should not be open for business.

Check in was quick and easy. Our rooms were excellent! We got king suite with full kitchen for an amazing price. 133.00 the rooms were clean and smelled good. Really fluffy pillows.

It’s a nice hotel for the price.. breakfast had mold growing on the bagel and the milk was clunky. Had some burn damage on the carpet in the room but overall. It was a nice play with a friendly staff.

They gave us a room with a broken toilet and we had to switch rooms. We dealt with a room that reeked for over 10 hours. Staff was nice and said they would give us half off for that day.... and never did that. Absolutely avoid that hotel.

I like the front entrance and the staff. I would say they have a lot of things to fix up. The hallway wallpaper was coming off some of the halls, bathroom had cracks in the tile, couple stains here and there that kind of made it a little gross. It wasn’t terrible but it wasn’t exceptional. They should also have more garbage cans or a bigger one in the kitchen since there was a kitchen area. The breakfast was definitely a plus as well and you could fit a ton of people to eat. All in all decent but lots of cosmetic things that added up. And the pool was not open when we visited they looked like they closed it or were fixing it. They do have plenty of elevators also some sound a little scary to ride though.

Second time staying there and it was amazing spacious clean room very homely I will always stay there love it

The rooms definitely need to be updated for the price! The rooms was dirty after waiting an extra hour for my room to be ready. A table was broke in my room and there was no hot water for my stay. The hallway floors was dirty. The coolers in the lobby were empty.