馬那瓜梅特羅森特洲際飯店(Real InterContinental Metrocentro Managua, an IHG Hotel)

Great breakfast!

We liked that it was quiet and close to shopping, but the breakfast buffet I didn’t like it ,the service was not great , we have stay at different IHG Hotels and their service have always been great , but this location needs some training in the restaurant service . The desk was very nice and professional and helpful, I give five star to concierge . Thank you

My stay at the RealIntercontinental Managua exceeded all expectations. The staff was incredibly welcoming, the room was pristine, and the dining options were exceptional. The hotel's facilities and prime location added to the overall experience. The only downside was that the beds were a bit small for two people. Despite this, I look forward to returning for another outstanding stay!

I'm deeply disappointed by my recent stay at this hotel. Upon arrival, I was excited to use the pool, but to my dismay, it was out of order. Strangely, this crucial information was nowhere to be found on the website. When I requested a refund due to this major inconvenience, the staff's behavior was shocking. They displayed a complete lack of professionalism, essentially bullying me into not pursuing a refund. As if that wasn't enough, the air conditioning in my room was far from satisfactory. Despite adjusting the settings, it failed to blow cold air, making my stay incredibly uncomfortable. Furthermore, the customer service was clearly lacking in quality. The staff members seemed untrained and ill-equipped to handle even the simplest of requests. My overall experience was nothing short of a nightmare. I would strongly advise against anyone considering a stay at this hotel. The lack of transparency about amenities, combined with the poor customer service and maintenance issues, made for an unforgettable negative experience.

Was very very nice comfortable quiet! My only complaint was the early checkout hour. Expensive night stay to have to check out at 12pm. Unable to enjoy the restaurant or the pool with a late hour check in of 3pm!

This was the first time I stay in this Hotel, the food was excellent, the staff was very attentive, very friendly, my room was on the eighth floor the view was amazing, definitely I will stay here again.

I like it was clean and quiet. Guest service was excellent. Parking could be better, not enough spaces especially when there’s an event going on.

Pros: In a city of 1-story buildings, this hotel offered nice mid-rise views, lake side is best. Beautiful and elegant pool and common spaces. Beautiful decor with really nice sculptures and other art. Fabulous bathroom in the room, elegant, with high-end fixtures and plumbing controls and GREAT water pressure. Nice, elegant restaurants on premises, excellent selection at the breakfast buffet. Staff speak English and are professional and courteous. Parking lot was big enough, gated, with a guard present 24/7. Hotel shared a gate and fence with a beautiful mall, with restaurants, shopping and a grocery store. McDonalds was outside of the gate, but walkable. Cons: (nits mostly): The nice views were detracted by dirty windows. Choice of a translucent bathroom door floods the sleeping area with light when someone is in the bathroom. In the restaurants, I would have liked some commonplace American cuisine options without the fancy chef recipes, (but that's just me). The hotel is pricey to begin with, so it was irritating to have to pay extra for breakfast. The area outside the gate was not overtly dangerous, but a little sketchy. Summary: Ream InterContinental IHG is expensive, but a genuine 5-Star hotel in Managua, sharing a secure and enclosed area with a very nice mall. If you can afrford it, I know of nothing else it its league in Managua.

Easy check in, very personable staff, lovely property.