惠勝飯店的評論

住宿方回覆: Dear Arvin0079,Thank you for your feedback. We sincerely appreciate your comments and will address the security concern regarding the room door with our team immediately. Please feel free to contact us if you have any further concerns, and we look forward to serving you better in the future.Best regards,VC – Marcom Dept.

住宿方回覆: 尊敬的客人，感謝您分享您的經驗。對於您在房間裡遇到的難聞氣味，我們深表歉意。這當然不是我們所追求的標準，我們將立即調查此問題，以確保它不會影響未來的客人。我們記錄了您對燈光和清潔度的回饋，並將與我們的客房服務團隊一起解決這些問題並進行改進。

住宿方回覆: Dear Valued Guest,Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.Regards, VC-Marcom Dept

住宿方回覆: Dear Buzhihuohuanyan,Thank you for your wonderful feedback. We are delighted to hear that you appreciated our service and the hotel's proximity to Jonker Street, as well as the scenic views. We also appreciate your comments about the facilities and the noise from the rooftop nightclub. We will take your suggestion into account regarding the higher floors to enhance the experience for future guests. We hope to welcome you again soon.Best regards,VC – Marcom Dept

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback. We are truly sorry to hear about the unpleasant experience you encountered during your stay. Please accept our sincerest apologies for the issues with the room condition and service efficiency.We value your feedback and would like the opportunity to address your concerns directly. Kindly contact us via our hotline so we can assist you further and work towards making things right.We hope to hear from you soon.Best regards,VC – Marcom Dept

住宿方回覆: Dear Valued Guest,Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.Regards, VC-Marcom Dept

住宿方回覆: Dear Guest,Thank you for your feedback and for choosing to stay with us. We are glad to hear that you found our facilities complete and the room size satisfactory. However, we regret that the room view and lighting did not meet your expectations, and we apologise for any concerns about privacy.Your comments are valuable to us, and we will consider them as we strive to enhance our guests’ experience. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.Best regards,VC – Marcom Dept

住宿方回覆: 尊敬的貴賓，感謝您分享您的回饋。得知清潔問題以及我們提供的早餐未能滿足您的期望，我們深表遺憾。我們感謝您對餐飲選擇的建議，並將考慮您的意見進行改進。我們希望未來有機會為您提供更好的服務。

住宿方回覆: Dear Valued Guest,Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.Regards, VC-Marcom Dept

住宿方回覆: Dear Joy7421,Thank you for your wonderful feedback! We're thrilled to hear that you found our staff friendly and attentive to your needs. We sincerely apologise for the damp smell in your room and understand how uncomfortable that can be. Rest assured, we will address this issue promptly to enhance the overall guest experience. We appreciate your input and hope to welcome you back for a more pleasant stay!Best regards,VC - Marcom Dept.

住宿方回覆: Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel spacious and well-located. It’s great to know that the check-in and check-out processes were smooth and that you appreciated the helpfulness of our staff.We understand that the breakfast options might not fully cater to every palate, but we’re glad you enjoyed the variety and found local food options nearby. Your recommendation is much appreciated, and we hope to welcome you back on your next visit to Malacca.Best regards,VC- Marcom Dept

住宿方回覆: Dear Valued Guest,Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka.Regards, VC-Marcom Dept

住宿方回覆: Dear Chin Siew Hui,Thank you for sharing your feedback. We are pleased to hear that you found our location convenient and appreciated the amenities provided. We apologize for the breakfast experience not meeting your expectations. Your comments are valuable to us, and we will work on improving our services to enhance our guests' experiences.Best regards, VC – Marcom Dept

住宿方回覆: Dear Guest,Thank you for your valuable feedback. We’re glad to hear that you found the room to be comfortable and the value for money satisfactory.Regarding the RM 5 parking fee, please note that this fee is set by the car park operator. However, as a gesture to our guests, we have arranged a flat daily rate, as opposed to hourly charges. You can conveniently validate your parking tickets at our Front Office Desk to enjoy this special rate.We also appreciate your comments about the single bed size and the room layout. We will certainly look into these aspects to improve the guest experience.We hope to have the opportunity to serve you better on your next visit.Best regards,VC – Marcom Dept.