聖地亞哥的豪華飯店

「This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.」

「워치는 코스트네라센타 바로 보이는 데 있어 걸어서 시설 이용하기 편함 직윈들 매우 친절하고 일찍 체크아웃시 도시락 준비해 줘서 좋았음」

「在我看來,價格不合格,每天150美元的酒店沒有免費飲用水,沒有拖鞋,衣,所有廁所用品,額外收費。爲了上樓,我等了15小時的住宿,但是外觀直達隔壁房子,不超過。早餐一般。這樣一來,酒店可以上樓,並得到適當的服務和舒適。這家酒店不適合5星級!不推薦.」

「此次入住，屬於商務旅行，住了一晚上，樓層比較高，很安靜。在智利的東區（富人區），環境很好，在聖地亞哥最繁華的奢侈品商場邊上，交通便利，周圍各種名品，商場，超市，夜店🪩，牛排館，各國風味美食…唯一感覺欠缺的是酒店設施有點老舊，床有點偏軟，但是整體感覺還是不錯的，早餐也很豐富，各種麪包，酸奶，水果，咖啡☕️總的來説還是很滿意這次旅行🧳入住」

「連續住了四天，酒店非常不錯，房間略有些老，服務倒是基本可以覆蓋硬件的一些缺陷。總體來説，很不錯，值得推薦」

「我們享受了2晚的住宿,非常好的房間,不錯的設施,很棒的工作人員和服務,早餐不錯,強烈推薦」

「整體比較舒服 而且服務不錯非常好 走路10 分鐘就是最高樓 吃飯購物非常方便麪 而且酒店出來很多好吃美味得餐廳」

「酒店有點老了，也比較小，和想象中的五星酒店規模設施有點差距。但是其他方面都很滿意。 位置很好，周圍也安全。服務熱情，工作人員都比較靠譜，有問必答。價格在五星級酒店中也屬於非常低的。叫了客房送餐，食物也很美味。」

「This is a story of 2 parts over 2 stays 11 days apart. The first stay was pretty good, we had a room on the 17th floor where the views were amazing The room was large and clean. The shower is a plastic insert and very slippery when wet. The shower head was large but a lot of the holes were blocked, but effective enough. The wi-fi was good, the breakfast was OK. We had lunch there as part of a group and it was very poor. The steak was like rubber. The bed was very firm and very high off the ground. So overall this stay was pretty good. However stay No2 came along. This time the room was on the 3rd floor so views of air conditioning units were in your face, but not a problem. This time there were 2 significant issues. The floor was very dirty, feet ended up black after a shower. The second issue is that the room was located in the foyer next to the elevators. All night there was loud music which penetrated our room making sleeping difficult. We rang the night manager but he could do nothing about it as he did not know where the on/off switch was. Make sure you do not book any room around the elevator foyers.」

「很多中國人都會選擇住在這裏，位置很方便，價格也不算貴，房間乾淨整潔，就是設施老舊了一點兒，電源口設計不太合理，不是在桌子後面就是柜子後面。另外停車很貴。」