西拉盧薩卡Spa度假村，萬豪臻品之選(Ciêla, Lusaka, a Tribute Portfolio Resort and Spa)

I usually have a good time at the resort and stayed a couple of times. This time from the start, there were a few things: I had asked reception because we were going early, to have the breakfast boxes for the kids early to take at 5:30. When we got to the restaurant in the evening it took a while to be served. When we got the kids in the shower, there were no towels and when we phoned it took a while. We also phoned to ask for normal milk as my child can’t have creomora and they said they would bring but never did. Then our taxi driver let us down so I called reception to book an airport shuttle in the morning and she said she would call back but never did. Eventually after I called back, they got back to me with results. Didn’t tell me the price though. When we checked out at 5:30, they didn’t have the breakfast boxes. And told us our taxi was K400 per head! So all in all, wasn’t a great one.

As per my previous review: The most expensive place I booked during my three month trip and the most disappointing as a famous Northern English saying goes it was a bit of a case of "all fur coat and no knickers". It looked fancy, lovely looking buildings, amazing grounds, quiet location and not too far from the airport. The room service staff and food (when it was a complete order - see below) were good. The breakfast staff were also lovely and made a mean latte. However this is where the good ends, here are the long list of issues / cons first: - Only one person on reception during check in who kept answering calls during the whole process, told me nothing about the hotel / facilities / breakfast / WiFi / where to find the service directory. She was on the phone as she passed my room key card over and she barely looked up. - Breakfast hot food was cold. - The kettle handle in the first room was boiling hot and was nearly a very nasty accident. - Endless issues with WiFi and power. I had spent a lot of money on this hotel for reliable internet for work and it was atrocious - this is a capital city and I had no other problems with WiFi in Lusaka, Windhoek, Cape Town or Nairobi! - The safe in the first room was locked and closed. - The a/c was not very effective for a 4 star hotel that was this expensive. - When a neighbour checked in the room next door it was noisy so I guess the soundproofing wasn't great. - The shower in the first room had no mat and was very slippy, another near miss on the accident front. - Poor tea / coffee etc selection - The salad I ordered from room service on day 2 only had 50% of the ingredients - I had to move rooms due to the problems with the electrics and WiFi which was a total pain as I had a lot of work to do and didn't have time to pack and unpack, it took ages and endless calls and visits to get that offer and then the move wasn't quick or straightforward either. Then the lady who finally came with a key said oh you got an upgrade like they had done me a massive favour which really irritated me! - Telephone numbers for reception, room service etc on the list, phone and papers and given by reception didn't match up - Laundry lost my white vest - no big deal except for all the other issues and that I needed it to wear under my long sleeved and rather thin white shirt! All in all I don't think I'm normally a difficult , demanding or needy guest for example I never usually use housekeeping on short stays because I'm perfectly capable of making my own bed and don't need linens to be changed. I have worked and lived all over the world, travelled extensively and this hotel was absolutely not what I would expect from a 4 star city hotel and was ridiculously overpriced for what it was. I also stayed at the Taj Pamodzi on this trip to Zambia which was half the price and much better despite the slightly tired decor. Seemed to have a good range of facilities but I didn't really use any so can't comment.

Everything was just perfect ... the rooms are massive.. and the beds are very comfy. Bathroom is big aswell.. breakfast is awesome.

Stayed at Ciela recently for 2 short stints (6 hr layover, and 1 night). Highly recommend if you are traveling to/from the Lusaka airport and are looking for a quick stop for a layover as this was about a 7-10 minute drive from the international/domestic airport. The hotel was relatively new/updated and was clean. Unsure if I would spend an extended amount of time there as there wasn't too much to do (besides golf or use the pool). But otherwise, would definitely book for a quick stop.

Service is really slow and the menu isn't that interesting. Drinks and food takes forever to be served. Had to ask for the pool menu which took almost an hour to have at hand then the food took another hour. It's a good place,management need to consider investing in training for there staff.

This place has the worst service ever!! I am here right now as I write this review and checking out tomorrow 1st thing in the morning. We booked 5 rooms and from the first day all has been pathetic. Let me speak of today. Lunch time we ordered lunch for the kids and we decided to to go to the farmers Market and 2 hours later the kids still had no lunch. No one could take responsibility until a tall man( Manager) says sorry we are only placing order now. From 1 pm till 3:30 pm imagine kids stayed hungry. Then dinner , we decided to have pizza on the golf course and all was great but decided to have some ice cream from the restaurant. The very Manager was still on duty and asked us to sit and he would be back with our order. I let the kids sit and i went to the rooms to help one of the kids locate her room until successful, came back and my kids had no ice cream or anyone see them. I could see him in the kitchen, I asked for him and now every one is panicking asking us to sit and wait. I called him out and his Boss ( A lady) says its my fault I asked him to do something and not serve you yet she and him and were together when I made the order. This doesn't end here. Ceila Resort things need to change or turn this place into something else. Your Room service is a non starter, doesn't work at all. During the Rotimi show, we ordered room service and guess wait? We are still waiting until today.

Beautiful place the ambiance is just amazing and the food at the Botanica restaurant is out of the world. Loved the brewery too. I would recommend it any day. Great place to have a family holiday, company workshop or holiday and really cute venue for wedding. I love it.

Ms T and I were in much need of a spa day,we booked in via phone and set out to the resort. We were received warmly and taken care of in record time. We enjoyed the steam,Vichy shower with a body scrub of choice and body butter that followed. The experience would have been greater with the traditional welcome spa drinks with a hot or cold towel and a farewell herbal tea and encouragement to relax post treatment in the wonderful space that is the spa. We had a late lunch at the restaurant and enjoyed our meals. Overall our experience was relaxing and we look forward to visiting again when we are back in Zambia.

I went there for a night with my kids. Hotel stay was pleasant. The kids were happy with the play area and the kiddie pool. Meals as always were on point. Only issue was as I made my booking days before over the phone i kept requesting for my confirmation which did not arrive via phone or email. I even sent an email which was not responded to. When I arrived on site, I was told the booking had been for the previous day. However, the front desk team still checked us in at the rate I had been advised.