美憬閣 3 NAGAS 琅勃拉邦飯店的評論

住宿方回覆: Dear The r,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not meet your expectations and that you encountered several issues during your time with us.Our location in the heart of Luang Prabang, while convenient for exploring the old town, can sometimes come with challenges such as street noise. We sincerely apologize for any disturbance this caused during your stay, as well as for the discomfort you experienced with the bathroom setup and room amenities. Your comments about the noise, towel quality, and switches have been noted, and we will work diligently to address these issues to improve the guest experience.On a positive note, we’re glad to hear that you found the bed comfortable, but we regret that this was overshadowed by other concerns. We strive to provide a high standard of service and accommodations, and we deeply regret that we fell short in your case.We truly appreciate your candid feedback, as it helps us make meaningful improvements. Should you consider visiting us again, we’d be more than happy to assist in selecting a room that better aligns with your needs and ensures a more comfortable stay.Warm regards,TeDuty Manager 3 Nagas MGallery

住宿方回覆: Dear Mengdiou7980,Thank you for sharing your feedback about your stay at 3 Nagas MGallery. We’re pleased to hear that you appreciated our central location and the convenience of observing the alms-giving ceremony right at our doorstep.We sincerely apologize for the noise disturbances you experienced. As a heritage property with traditional wooden architecture, some sounds may travel more than in modern buildings. We understand how this could be challenging for light sleepers, and we will take your feedback into account as we strive to enhance the guest experience while preserving the historic charm of our property.We hope you’ll consider visiting us again in the future, and we’d be happy to assist in arranging a room that better suits your preferences.Warm regards,TeDuty Manager 3 Nagas MGallery

住宿方回覆: Dear Valued guest,Thank you for sharing your wonderful experience! We're thrilled to hear that the welcome refreshment of ice tea and ice cream was a refreshing start to your stay and that you found comfort in your room. Our team takes pride in maintaining a pristine environment, so it’s rewarding to know you felt at ease walking barefoot and enjoyed the comfort of the bed. It sounds like the garden and private area added to your relaxation as well!We hope to welcome you back for more moments of rest and enjoyment in the future.Warm regards,VardFront Office Manager3 NAGAS MGallery

住宿方回覆: Dear Value Guest,Thank you for your feedback! We're thrilled you found our location on Foreigner Street convenient and ideal for dining, exploring, and capturing memories. It's great to hear that you enjoyed the unique experience of watching the alms-giving ceremony right at our doorstep, as well as our delicious à la carte breakfast.We understand that the charm of our wooden structure can come with some sound limitations, and for those seeking a quieter atmosphere, Sofitel's tranquil setting is indeed a perfect option.We hope to welcome you back for another memorable stay soon!Warm regards,TeDuty Manager of Sofitel hotel and 3Nagas Mgallery Luang Prabang Laos