布爾加海德飯店(The Bull and the Hide)

Horrible surprise ! Première fois de ma vie que je dors dans une gare car l'hôtel est fermé... Malgré un mail pour prévenir de notre arrivée tardive, nous nous sommes retrouvé devant une porte close... Nous avons dû attendre l'ouverture de l'hôtel à 8h, qui à ouvert en retard à 9h15.... C'est très long quand vous êtes dans la rue sous la pluie ! De même ce matin pour réaliser le check-out, nous avons quitté l'hôtel à 12h15 et il n'y avait personne... Je comprends maintenant ce que peux ressentir un SDF... Ps : les clés de la chambre sont cachées dans la pièce "Private" sur l'étagère derrière les flacons de savons.

我從來沒能進入我的房間，因為接待處沒有人，當我晚上 11 點到達時，一切都關門了！我從未被警告或打電話！ 晚上 11:30 在倫敦發現自己沒有房間，這是我最糟糕的經歷。 我從來沒能進入我的房間，因為接待處沒人，當我晚上 11 點到達時，一切都關門了！沒有人打電話或發電子郵件給我！ 只是遺憾。

空調壞了，沒有吹風機，結果一晚就感冒了。最糟糕的。

You cannot talk to them, my flight got canceled as one of the plane engines almost exploded and I tried by all means to cancel and I only got automatic responses and automated emails saying that they were welcome to receive me

I thought this was a great find - nice room and bathroom in a great location for the City. However there was no hot water at night and in the morning and nobody on duty and no reply from the contact email provided in the “welcome” email. Really not good enough and I will not stay again.

It was great They let us check in early which was really helpful. Nice place very authentic.

Great location. Friendly helpful staff. Comfortable room with complimentary tea, coffee, water, coke, crisps, biscuits etc. Goid atmosphere in the bar on the Sunday night.

Great location. Good size and a comfortable room. Only bad t was the 75 steps up to my room.

We had a mixed experience here. The location is excellent, and the room itself was very nice. Customer service was close to zero. An email I sent to the hotel about check-in was never answered (I sent it more than a day ahead of time), and the first person we dealt with at the adjoining pub (there is no actual hotel reception desk) could barely be bothered to say hello or tell us anything about check-out, WIFI, etc. (he did however carry a suitcase up for us, which was much appreciated). The rooms here are essentially an appendage to the pub and are treated accordingly.