We ignored the negative views and booked this property due to it having a balcony, fantastic views and the space we wanted.
The checks following booking and the paying of deposit was annoying but we knew about it before we booked so can’t complain.
The good
Size of the property
The size of the balcony
Amazing view of the shard
The bad
Cleanliness
Dust and spiders webs and dead flys
Blood on the bath towel
Someone’s toe nail in the en suite
Bottle tops and other rubbish on the balcony
Stains on the sofas, rugs
The property clearly had not been cleaned before we arrived.
When we used the hairdryer it blew up and smoke was coming out of it
Issues happen and it’s how they are dealt with that make or break this. Unfortunately the property owners did not care. We were not given an apology or any attempt to provide cleaning or a replacement hairdryer. No acknowledgement of the issues or responsibility.
Only holding to their strict cancellation policy.
翻譯