康諾特飯店

The person who checked us in at the front desk was very friendly, and the location is excellent, but unfortunately these were the only bright spots during our stay. The attitude of the hostess staff at the bar left much to be desired and the room we were given was shockingly small. The Connaught claims that their Superior rooms are 323 Square feet, however the room we were in was no more than 230sf. I am not sure how any 5 star hotel or any other level, for that matter could place guests in this room (#112). It is not meant for more than 1 person and even then it is just ridiculously small. There was literally no room for clothing in the tiny closet or anywhere to store suitcases, and the bathroom was an odd and very narrow shape. It seems the Connaught wanted to squeeze a little more revenue out of the property, but at the expense of their guests’ comfort. In my opinion, room #112 should be re-purposed as a storage closet. Not something I’d expect from a hotel that is deemed 5 star, especially at rates of over $1000/night. As you can see by the photos, the door is not open all the way, and this is because the only spot to place our 2nd suitcase, was behind the door which also partially blocks the bathroom door. The bathroom was comically narrow. We travel a lot and understand that sometimes things do not go as planned and everything isn't always perfect, however bad staff attitudes and miniature rooms are unacceptable. We were offered another room in another part of the hotel, however it had a sewage smell to it and and frankly I was surprised the manager on duty even showed it to us. We were moved to a larger room half way through our last day, which we appreciated. Needless to say, we will not be staying at the Connaught or any of the other properties owned by Maybourne anytime soon. There are too many other excellent options available in London to have to settle for a hotel with a 3-star attitude but a 5-star price.

My wife and I just spent 3 glorious nights at the Connaught hotel in Mayfair, London. Warning, please do not keep reading if you have plans to stay anywhere else. I have visited 30 countries. My family and I have traveled extensively at luxury hotels, and I have never written a review quite like this. This hotel is one of a kind, and I have been eager to write my review. I am currently at 35,000 feet on the way back to the states! This was a make up trip for back in March, when we actually flew from DC to half way over the Atlantic before we were turned around and sent back to DC due to a fire at Heathrow that closed the airport! Anyway, take 2! We arrived October 10th, after an overnight flight, arriving early at the hotel @ 8:30am. Our suite was not yet ready, but Paola, at the front desk, checked us in, welcomed us with class, and gave us a grand tour. Everything is manicured, and perfectly placed. We took a stroll round and about Regent street, and soon got a call that our Carlos Suite was available 4 hours prior to promised check in. We were escorted in to a bottle of champagne and welcome treats. Months prior, I had told reservations that my wife loved martinis, and enclosed was a nice note, and the Connaughts one and only book of martini recipes along with olives, lemon strips, and their "secret" martini mix to enjoy in our suite! Our suite was more like a small apartment, looking out onto the square. Every inch of it oozes comfort. The best way I can put it.... is that Everything just works at this hotel. it's hard to describe it. In our suite, the bathroom floors (and toilet seat!) are heated. The lighting is perfect throughout. The doors shut without making a sound (so much so that I had to check a few times). When staff says they will do something, it gets done quickly. Whether it was some extra milk to be placed in our mini bar for coffee, or for extra coffee to be delivered, when a staff member promises something, there is a confidence of completion. The shower pressure feels like a spa. Not a speck of dust anywhere. Luxury bedding. They wrap your power cords in mini leather straps each day! My wife took a bath each night. And she swears that the salt and soap came from the garden of eden. Take time to simply enjoy their iconic square flight of stairs, with museum like pieces of art on each landing. And the elevators feel like they were carved by a great artist. If you appreciate the small details of luxury, this hotel is for you. Each morning we enjoyed breakfast in the hotel restaurant, Jean-Georges. Luxurious, delicious, friendly, elegant and fun. Coffee, juice, and hash browns, and eggs, and fruit and ..... Thank you to Tatiana and Amy at the host stand, and Mate, and Adviola, and the others who took care of us. Besides having perfect poached eggs, and granola, and avocado toast, my favorite part was that you could actually get any picture you wanted, lazered onto your cappuccino, in cinnamon foam. No

Best Mayfair location, rooms are beautiful. They provide any amenity needed and are extremely clean . Restaurants and bars are great. Aman Spa is to die for. Service overall is the best. Kudos to The Connaught for making me feel at home away from home.

The best hotel stay ever. Beautiful building and amazing staff. Will definitely stay again next time in London. Anything you could possibly want or need can be provided by the staff.show tickets, car service to and from the airport, restaurant reservations. Absolutely wonderful experience!

Over priced over hyped and awful to deal with, especially an individual named Phoebe Chan in the events team, the company bully you to pay, asking for multiple private documents, to pay a bill, but delivered in my experience, a very sub standard service from their events department, service and food was crusty, fruit was old, tea was cold, pastries were stale, decor and surrounding were tired and old, flowers in reception wilted, rooms are not that great, staff are not helpful, felt targeted for being ethnic, an awful experience as an event organiser and I urge others to consider that for the money you pay there is better elsewhere in my opinion and experience,

L’hôtel est sublime, avec un service irréprochable et une belle offre de restaurants. Les chambres, bien que petites, sont confortables. Le seul vrai bémol : la vue, peu engageante quelle que soit la chambre. Dommage pour un établissement de ce standing.