列弗飯店(Exe Lev)

Good and nice hotel

Good location, a bit old but well renovated

perfect location

O ar condicionado não funcionou e o qyarto estava extremamente quente. Solicitei o conserto, a recepção disse que em 10 minutos a manutenção iria até o quarto. Não foi, depois de uma hora, pedi para trocar de quarto. Ofereceram 2 outros quartos e eles também estavam com problemadno ar condicionado. Desisti, porquê além de uma mudança inútil, os funcionários estavam visivelmente incomodados com a minha insistência. Acabei deixando uma das janelas abertas pois assim refrescava. A descarga do vaso sanitário só desligava quando toda a caixa esvaziava. O breakfast dos primeiros dias foi muito bom. Depois, o hotel ficou bem cheio e a reposição dos itens, na medida que iam acabando, não eram repostos. Era necessário chamar o funcionário e aguardar muito tempo até que fosse feita a reposição. Tornou o breakfast chatissimo e muito demorado! Além disso, todos os funcionários eram educados, porém nada simpáticos nem corteses.

We stayed for 3 nights at the hotel and had only AC functioning for 1, and then it came on and off making our room extremely hot and consequently very difficult to sleep in (end of July). I told the different managers 4 times but nothing really happened. At one time they said a repairman would come from a different hotel to fix it, but he never showed. The lack of info is the worst, I only found out that he wouldn't come because I yet again went down to speak with them. The hot water in our shower malfunctioned after one day and the rains somehow made the roof on floor 2 (of 12+) leak during breakfast. Kind of nasty having ventilation ducts drip water on your plate while eating. The only thing making this hotel experience worth more than zero stars is that the manager during checkout, upon hearing our troubled stay, waived the parking fee. But I'd rather be able to sleep to be honest..

Hotel Lev, a.k.a. ‘Exe Lev’, near the center of Ljubljana, has 4-star pretensions, on which it is unable to deliver. Part of its snob-appeal is its supposed ‘design’, which could be improved markedly by visiting any Marriott and taking a few notes. Rooms are small (this is Ljubljana, not Tokyo) while hallways are enormous. Even so, the AC was insufficiently powered to cool our room (that is after I had to MacGyver it to engage in the first place). Not enough elevators for the number of rooms means people are regularly waiting around in the lobby to ascend. The small bar serves bottled drinks and overpriced, stale snacks; there is no restaurant. Staff is pleasant, but inexperienced; for example, three people could not figure out that taking 10 minutes at checkout to settle our bill of 0.80 Euro might be an imposition on our schedule. In short, if you charge a big-money rate, you are expected to deliver the big-money service for which dubious architectural accents and adding ‘Exe’ to your name is not a substitute. Better training, and better maintenance, guys, and maybe reduce the price by half to match what you actually deliver. Ah, almost forgot, alone in this disappointment of facilities and management, the breakfast spread was truly magnificent.

Great hotel, but... I was staying for a night, and during check-in, I asked how parking was in the area. The guy at the front desk who was dealing with my check-in told me only that the parking in the hotel cost €19/day and that I could leave the car up-front. He could've also said that if I moved the car close by, it'd be free because it was a Sunday. I asked how parking was in the area, and not necessarily in the hotel... Or he could've at least offered me to park in the garage to protect the car from sunlight. I'm nit-picking, but given I paid so much for parking after asking this I think it'd be the right thing to ask (what you prefer) if you care about hospitality as much as making money.