The Hotel St. Ellis has the best breakfast buffet I've found anywhere, compared to at least a dozen hotels in the U.S. It also has a small but wonderful swimming pool, very good service, and a terrific shower. The biggest negative is that it provides absolutely no written instructions for operating the air conditioning, the TV, the Wifi, and the lights. It provides just one room key, no matter how many people are staying in the room. The air conditioning goes off at night, and can be restarted only by standing on a chair and pressing the button, but they don't tell you that. My wife and I suffered from overheating on the first night. Operating the TV requires pressing 2 or 3 buttons. The room has a power key -- a plastic card that must be inserted on a slot to get any electricity. I had to ask a staff member to connect by phone by WiFi on the ground floor and again on the 3rd floor, because they have 2 different systems. It took my wife and me a full day to figure everything out. The other family members, in another room, never did figure out the air conditioning, and suffered through all 3 nights. It would take the hotel staff less than an hour to write out all these instructions on a single page and print a copy for each room, but they don't bother. If they did, I would give the hotel 4 and a half stars. Other members of my family were so confused by the lack of instructions that they gave the hotel just 3 stars. Their other complaint was that the walls on the stairway are in serious need of painting and repair, but this didn't really bother me. Please, Hotel St. Ellis: get off your butts and write out the instructions!
