智選假日套房飯店蘇黎世湖，巴林頓(Holiday Inn Express & Suites Lake Zurich-Barrington)

The woman at the main desk the night we checked in was super rude when I asked for the complimentary water for hotel members, even though I had my membership out to show her. She was also super rude to my kids when they came to the front desk for extra pillows and blankets for the pull-out sofa and roll-away which was odd since she said to send them down. I then had to go down and get the linens myself. We did not get the room we had booked which included enough beds for everyone so I had to go back to the desk to ask for a new room or something to fix the issue. I was at the front desk a total of 3 times, my kids went 2 extra times as well. The tv also did not work, only displaying the Discovery channel, despite there being two remotes in the room. The hotel works sort of but clearly, they can not handle a sold out venue and do not have enough materials for sold out rooms.

I liked the night staff they were friendly. The early staff was not as nice. I got in early stopped in to see if we could check in early. The man at the front desk said the earliest i could check in was 11 am for a 50 dollar fee. I came back at 11 and was prepared to pay the extra fee when another person at the desk said it was absolutely bot allowed and she wasnt very friendly with it either.

I really like this property except after I checked in and went to my room on 2nd floor I went to ice machine and it wasn’t working. 2 weeks ago I had a room on the 2nd floor and the ice machine was not working. I told staff at both visits about the problem. The hotel needs to repair the machine

The room was large and had several places to sit. Liked the coffee table that lifted to a computer table. Bed was comfy. The room vents were dirty. Esp the exhaust vent in the bathroom. It was caked with dirt. The dust came into the air and made me sneeze.

Appearance of the room was very good, staff were very nice and breakfast was decent. Heat did not work very well and gave off load grinding noise when it was running. I was going to ask for another room, but I talked with my traveling companions and found out their's were the same. Shower water pressure was terrible as well.

Quick and small family overnighter... This hotel met all our expectations. The rooms were clean and comfortable; I didn't have to request adjoining rooms. The pool was very adequate; it was clean and there were enough towels. Of course, there was safety equipment and a readily available phone (just in case). There was fresh coffer at 5:45 AM, and plenty of breakfast items. A very enjoyable stay; I would return. Oh, and that beautiful park across the street was a wonderful surprise.

Very nice breakfast options and eating area. Especially pleasant and helpful breakfast room attendants. Same can be said about the front desk staff - simply nice people with a great sense of humor.