住宿方回覆: Thank you for your detailed review! We’re glad to hear that overall your stay was positive, especially the 24-hour front desk service and the comfort of the room. We truly appreciate your understanding regarding the check-out procedure, as we do this to ensure everything is in order. We apologize for the delay with your deposit refund and appreciate your patience. Rest assured, we’re looking into improving this process to make it more efficient for future guests. We hope to have the opportunity to host you again and provide an even smoother experience!Regards,Sasvin.
the room is ok but no hot water for showering, it’s the second time I come and problem still not solving, (I feeling so sick for the 3 days I stay I won’t have a chance for self-caring ) and service is good last me ee meet me I believe he is in serious illness need to see the doctor since he coughing very hard, and I don’t understand the rule why I get my key around 3 pm but I need to psaid extra fee for leaving exttra ee, extre core view. Btw no home cleaning each day you move in 😅 房間還可以,但沒有熱水洗澡,這是我第二次來,問題仍然沒有解決,
(我住了3天感覺很不舒服),上次服務很好,這次我離開時那個人很糟糕,我相信他病得很重,需要去看醫生,因為他咳嗽得很厲害,(因為最近有新聞有知名明星因為流感死了)我不明白為什麼我在下午3點左右拿到鑰匙,但我需要在1點左右離開時支付額外費用在第二天下午,在客戶看來,這是非常不公平的。順便說一句,你搬進來的每一天都不打掃房子 我也不知道是要我主動要求什麼的 反正沒人問
住宿方回覆: Thank you so much for your thoughtful review! We're glad everything worked out smoothly despite the lack of a counter, and we appreciate your understanding of the check-in process. It’s great to hear you enjoyed the room and the American restaurant downstairs—sounds like you had some delicious meals! Plus, the location sounds perfect for exploring the area. We’d love to welcome you again on your next trip to Kuala Lumpur! Safe travels!Regards, Sasvin.