My daughter wanted to go somewhere really special to celebrate her 30th birthday and was interested in going to Thailand. Then she saw some photos of this hotel and it’s amazing views. After reading the reviews the decision was made. We were so excited and so hoped it would live up to everything we dreamed of. We had chosen a private pool villa and it was THE most amazing room with a private pool and outside jacuzzi in a beautiful garden. We felt like we were living in a dream. The big round inside jacuzzi bath in our bathroom was huge. On her birthday I had decorated our room and the staff matched the colours with petals on the bed and two cakes. One was made from towels the other was a delicious white chocolate one! The room was behind the main beach pool so we would get a buggy up to the lounge but we always chose to walk down the big hanging bridges back to the room. The views were stunning and the bridges and stairs looked so pretty lit up at night. We both visited the spa for treatments on her birthday which were very nice. We wanted to go to an ethical elephant sanctuary whilst in Thailand and the concierge booked us to go to Samui Elephant Kingdom. This was just a short drive from the hotel and was one of the high lights of our trip. It was a wonderful experience and we would definitely recommend it. The club lounge was where we had our daily afternoon tea and evening drinks and canapés. The club staff were great they got to know us and knew my daughter liked the duck spring rolls. To her surprise they brought out two on a plate with candles in on her birthday whilst singing “happy birthday“. It’s the little things that make it perfect. I would like to thank you all for everything. I can only remember a few names, Lisa, Knowfang, Meen, Markey but you were all great. A special thank you goes to Dow. You were amazing, kind, professional, friendly and very helpful especially when the air con needed attention. I can’t thank you enough. I had wished we got to see you before we left to say it personally but it was your day off. All the staff from management to ground staff were professional, friendly, polite and always had a smile on their faces. The service was excellent. The hotel app was great. If you wanted anything you just sent a message and the response was immediate. We wanted different pillows they were there in 5 minutes. We asked for sun loungers for our garden again there in a few minutes. We had a problem with the air con and immediately the engineers came. I have never stayed anywhere with such great service. This hotel not only lived up to expectations it surpassed them. It really was like living in a dream. Thank you to all the staff for making this the perfect holiday. We will most definitely be back.
The best thing about this hotel is the staff! They work so hard and handled any problems we had the best they could. The hotel does need updating, We were allocated a Mountain View room, you could just see it behind all the wires and busy road, we upgraded at a cost to a sea view, it was worth it, the view was stunning! The room was comfortable and clean, as much as I tried not to, I couldn’t help but flood the bathroom, the water runs along the bath and straight to the floor! Breakfast was nice and again the staff were really on the ball, the service was faultless! In reception there is a pond that runs all around with several koi carp in, we brought some fish food from one of the pet shops and fed them every morning (there is food behind the desk if you want to fed them) The beach is lovely, Despite the place needing updating and a few repairs I would stay here again, we had a lovely holiday in Lamai.
Wow. Ok, where to start? I read a LOT of TripAdvisor reviews when planning a trip, and understand that reviews are often a result of the expectations one sets for themselves when anticipating a trip/vacation. That said, while most of the reviews of this property are 5-Star, after researching the property, my own expectations were simply premium accommodations, a quiet retreat-like atmosphere, and a good restaurant. What my wife and I experienced was a full-on 5 (6 if the scale were higher) star resort in every sense. If you are looking for a peaceful, discrete and rejuvenating retreat complete with outstanding and prompt personalized service all in a lush natural tropical setting with supreme ocean views, then look no further, Banyan Tree Samui is it. I could write at length about our experience here, but I know you have a lot of reviews to read if you're like me. So here are most of the Highlights: 1. Fabulous accommodations - super comfortable bed/linens; separate bedroom/living/bath areas all with floor to ceiling windows offering spectacular sea views (IF you get the best villas). Walk-in shower w/large rectangular rain showerhead was brilliant. Pool was sparkling clean and allowed for ultimate cooling/relaxation in the warm temps all while taking in the incredible views. Additional outdoor seating area(s) for enjoying the outside. 2. Staff - Wonderful; THE epitome of hospitable. Super friendly, and always eager to immediately assist with even the smallest of requests. Dada (villa host), Golf, Lek (massage therapist), Jane, all serving staff and buggy drivers, even landscapers we passed throughout the grounds - ALL incredibly pleasant and eager to please. 3. Dining - Breakfast spread (hate to call it a buffet because that makes it sound tacky) was incredible. Multiple hot and cold options, western and Asian dishes, full baked goods/pastries selection, fresh fruits, cold cuts, fresh juices, multiple coffee options. Dinner at Saffron was outstanding. A few reviews have mentioned Saffron as being just average, but the food (including portion size), flavors, and as aforementioned, the servers were all terrific. Yes, it's more expensive than getting dinner at a local Thai joint in town (an obvious point made in another review), but you're at a 5-star resort with top-notch service and very special ambiance being pampered as a resort guest. But to give you an idea of ”expensive” (a very relative term): two appetizers, two soups, two entrees, and two desserts, plus non-alcoholic beverages - $105.00 US dollars. Any fine dining, high-end restaurant in a big city in the USA will cost you triple that. 4. The Spa should not be missed. Incredible massage treatments/experiences provided by very experienced and professional therapists all done in traditional Thai fashion. Wonderful. 5. Incidentals: The resort is mostly non-walkable meaning that you are either in your villa (but that's why you come here; your villa is an oasis) or at one of the
旅客若想住在蘇梅島的南查汶海灘,那麼沙綸飯店 (SHA Plus+)將會是一個便捷的選擇。著名的景點Lad Koh View Point、Apple\'s Spa Experience和Chalalai Spa均可步行很短距離到達。從飯店到查汶大街遊覽很方便,Samui Boat Panmas和Chaweng Boxing Stadium也均在附近。所有極具特色的客房都配備有國際長途電話、雨傘和熨衣設備,讓您感受到更加貼心細緻的入住體驗。有飲水需求的旅客,飯店還為您提供了電熱水壺和咖啡壺/茶壺。倘若您在忙碌的一天後想在自己的客房內放鬆,提供拖鞋、24小時熱水和浴缸的客房浴室是不錯的選擇。飯店設有酒吧,您可在這裡放鬆身心,享受貼心的服務。旅客想要在自己的房間邊聽音樂邊享受美食,只需呼叫送餐服務。如果您覺得在入住飲食方面僅限於此,那不妨去看看附近Baan Ya Jai(東南亞菜)、The Jungle Club Restaurant(東南亞菜)和尚坊(東南亞菜)絡繹不絕的人流吧!綠咖喱雞、烤鴨腿和紅咖喱蟹肉分別是每家為您精心推薦的美食。房客既能在 室外泳池揮灑汗水,也可以在按摩室放鬆身心。工作人員可根據旅客需要安排接機服務。
訪訪客2022.11.23
Best experience with our private pool room suite Room is so spacious and with your own infinity pool overlooking the ocean it is just magical and mystical Th staff are absolutely welcoming and go over and beyond to help you have the best stay Although communication isn’t the best they try to understand and accommodate your personal preferences Cannot name all the staff there but all of them from the main boss down to security guard just will do everything to make you happy A mention to Mr Joe, he always was there to help us enjoy our stay and even gave us a personal tour to our wonderful buffet seafood dinner, thanks Joe Also San and Joe for our special anniversary dinner which you designed so we could have it on the beach which almost didn’t happen because of the weather The girls in restaurant and the top chef making our meals All the staff went above and beyond to make our stay most memorable Thank you all for your welcoming arms We wish you all good health hope to see you all again Angela and Bill Mihalakis room 108
訪訪客I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i
訪訪客Upon arrival we were awe struck with the organic beauty of the island which we were about to stay on.. After a short boat ride we had arrived in paradise and welcomed with warm smiles and refreshments. We were Taken to our room on our golf buggy (no motorised vechiles on the island yay). Our spacious waterfront room topped off with an infinity pool looked out over the Gulf of Thailand and was immaculately clean and serviced daily by up to 3 housekeepers at a time. We dined at Both Hue restaurant (our favourite) and also Long Dtai Both displaying fresh produce daily, some items unavailable from day to day which suited us as we knew it was all fresh 👍 The Staff Led by Urs (GM) and Patzy (Restaurant manager) were all friendly and attentive. The Day Spa exceeded our expectations with numerous treatments available to ensure you remain relaxed on your holiday Ignore the bad reviews on here about this property The place is amazing without fault!! We will be back ✌️
訪訪客用戶現在泰國已經對中國不友好了!都是坑
沒有付款寶付款,沒有銀聯
這個服務3分我不是給酒店的,泰國對中國人的服務差是給這個酒店對面旅行社坑錢!見圖1
酒店對面有過旅遊代理,裏面是一個老外Boss帶着泰國妞,這個年輕泰國女的真的很過分,定好去機場,結果因為我老公吃壞肚子上個廁所,晚出來10分鐘,司機走掉了居然沒等我們!我們之前等別人呢?酒店前台説司機會回來。
我電話她,她居然説再重新付1700泰銖就因為我遲到!我們下午四點飛機,一大清早起來收拾吃早餐,包車去的萬倫機場,居然不等我們!
我讓她退錢!她也不肯!
後來我沒辦法衹能定蘇梅島到曼谷直飛還是滿員,後來衹能泰囧了包車5000去的萬倫,後來浪費了差不多3000人民幣才到!我氣急了!
一定會發視頻到Ti K T OK 讓大家好好看看泰國旅遊那麼噁心🤢專坑中國人,其實其他泰國辛苦工作人員蠻善良的,我來了7次泰國,這次最失望!
説説;沒有中文服務!泰國人英語都很不好!我英語六級都要想想他們的語調很奇怪,但他們能聽懂,不要快衹要單詞。
酒店環境很好,市中心最好了,旁邊是Akrbar酒吧有點吵,但是酒店300米走走就好了!前面轉彎就是200泰銖借車,舊的150泰🐷,很良心,酒店收費300
這次我真的浪費了將近4000人民幣的機票錢。氣死我了!衹是因為司機沒等我
Great location. Beachfront with great beach, lovely warm calm sea. Beanbag’s & parasols are plentiful. Lovely pool area with sunbeds (music a little loud) hotel location great. Few minutes walk to all the shops, restaurants and nightlife. Easy access without the noise. Great Thai restaurant just on the left as you walk out of the hotel before you reach the main road. Would definitely recommend, you won’t be disappointed. Food & drinks available to buy at beach bar. All arrived hot & were really tasty. Dining area has great views of the beach but they provide the most basic breakfast we’ve ever had in a Thai hotel. No pastries or croissants but there is a choice of brown or white bread to toast with jam etc. Coffee is extremely weak like they’ve watered it down but there are posters advertising other types of coffees you can purchase at an additional charge. No fresh egg station available instead precooked fried eggs in a serving dish. Salads, meat & yoghurt unfrigerated so warm. Even the orange juice/cordial is nearly as warm as the coffee. When I & several other guests asked them for ice we were just told none available. No Thai welcome or smiles from staff at the breakfast dining, they all look really sad & miserable. We booked the delux room which is ok but bed is beyond Thai firm it’s rock hard & no other seating in the room. Although the TV had a couple of English channels the signal was usually too weak to get a picture. Could be a really nice stay if they just didn’t scrimp on a few basics & the breakfast staff looked like they wanted to welcome their guests each morning
訪訪客用戶Don’t go there, filthy, no sun lounges, pool filthy, are around pool filthy, room shabby, dated. No bar outside, could not get a drink, bar inside hotel 30 years old furnishings shabby seating stained and mouldy, carpets filthy. Got there in the morning7.30 was out of there by 10.30 booked another hotel. Saw the video on utube it looked fantastic. Do not book this hotel ruined our holiday.